[Resolved]  Mahanagar Telephone Nigam Limited — Complaint for Internet and Landline dead from last 2 month ([protected])

Address:

New Delhi, Delhi

Hi, I am Manoj Singh S/O of Mr. Mohinder Singh living at Flat No.:88, Pocket:B-6, Sector-4, Rohini, Delhi-110085. From last 1.5month, my landline was dead i.e extreme disturbance in dial tone & of course no Internet access. First i followed regular process of complaint, i.e. Complaint on MTNL broadband customer care helpline.But i was given fake commitment all times i dropped a call to Customer Care. After one week, i went to second level i.e. towards Area Manager but there was no response to my calls then i moved to the third level and gave call to General Manager Mr. Tiwari, he assured me, that my Internet and landline will be resume by that day evening.After that evening things got even worse. Again i tried to call Mr. Tiwari for same issue, but he is not picking up my phone or the phn is showing switched off.This is the type of service provided by MTNL where the higher management is not looking into customer problems. At the end, i got monthly rental bill of last month, WHY WOULD I PAY BILL IF I DIDN'T USE SERVICE. I am totally fed up from the service provided by MTNL. Where the customer grievance is not taken care even by higher management.Kindly look into my issues else disconnect my connection ASAP. Thanks, Manoj Singh Phn no.+[protected]