Mahanagar Telephone Nigam [MTNL] — [protected] mtnl delhi prepaid wrong deduction

Address:

New Delhi, Delhi, 110008

Sir,
I am a dolphin delhi prepaid user.
I had recharged on 30/1/16 at around 9:30 with 40MB and then at 10:21 with 250 MB, but at 11:16am Rs. 35 was deducted inspite of available data balance of more than 200MB.
I contacted our customer support and they confirmed about the wrong balance deduction, also asked to mail this to ur [protected]@bol.net.in which is awful as every mail is returned by bol.net with "client over auota"
in order to get refund.

Also this problem occurs every time one data pack ends, even if I have recharged with a new pack in advance the amount starts deducting from call balance, I have to disconnect and the reconnect the 3G net to avail the pack.. This is really a big problem with ur server. I need my refund and also u solve this problem in ur server.

Kindly look into the matter and refund the money,
Thanks.
PRASHANT KUMAR.
[protected]
prashant91915 @gmail.com