Mahanagar Telephone Nigam [MTNL] — deduction of illegal subscription which is never ever asked for

Address:

J-802/803, COUNTRY PARK, PHASE-III,, DATTAPADA ROAD, BORIVALI(E), Mumbai City, Maharashtra, 400066

Date : 14/06/2019.
Respected Sir,
Sub : Deduction of illegal subscription charges
Ref : Prepaid Mobile No. [protected].

I am subscriber of above prepaid Mob. no. Since I was not getting proper services on my no. I opted to purchaser another no. from JIO on 27th. February, 2019. Since then I never made any out going call except one SMs. On 28/2/2019 my Balance was Rs. 622.86.
In between I started receiving SMs for subscribing to GOLD / Platinum etc services and deduction of Rs. 5.00 / Rs. 7.00 / Rs. 10.00. Earlier I could not understood this but in April, 2019 I realized and lodged complain to Cust Care of MTNL, Mumbai on 1503. I was assured that hence forth no deduction will be there and for refund of deducted amount is processed .

Details of balance on my Mob. Is as below :

Date Balance
28/02/2019 Rs. 622.86
08/03/2019 Rs. 621.02
18/03/2019 Rs. 615.96
15/04/2019 Rs. 591.96
17/04/2019 Rs. 590.96 ( 1 SMs )
07/06/2019 Rs. 567.79
14/06/2019 Rs. 559.79

This indicates that since 28/2/2019, the balance is reduced by Rs. 63.07, out of which Rs. 1 is for one SMs charge. Menace Rs. 62/- is deducted as subscriptions which I never ever asked for.

I now appeal to you to credit back Rs. 62/- to my account deducted illegally from my account and arrange to stop all these deductions, My complaint to Cust care had not yielded any result.

Thanking you,

( NEERA KHANNA )
J/802, Country park CHS Ltd.
Dattapada Road, Borivali(E)
Mumbai 400066
Emai : [protected]@gmail.com
Mob : [protected]