Mahanagar Telephone Nigam [MTNL] — Landline telephone

Address:

MUMBAI

Compalint no 5511 ... Status says resolved but phone is still dead

pathetic service. And don't give me reason of covid. Telephone comes under essential services.
My father's landline phone is dead since more than 10days.
Every time i get only same reply" staff shortage". Even the gm of concerned area is never on seat.
Even without being rectified i am getting message on my cell phone that complaint is being resolved.
Then shut down your shop and go somewhere else.
Tell me one reason i should continue with you giveb such shoddy services. Why should i pay whoke month rent if it was dead for more than 10 days.
I am going to raise this issue with consumer forum.
Good buy mtnl.