Mahanagar Telephone Nigam [MTNL] — mtnl broadband - tel no 23019416

Address:

Mumbai City, Maharashtra, 400008

This has reference to above telephone number at our address a 1802, 18th floor, orchid towers, belasis road, mumbai central, mumbai - 400008.

I would like to complaint about the broadband not working since 4th november' 2017 and since then i have complaint twice with docket numbr 9094 earlier which came to me as resolved by sms and i was surprised as to how can mtnl send such a sms without resoliving the issue as our internet is still not working. This shows that someone in mtnl deliberately tweaking the system to show complaint as resolved without being it is resolved and shows no control in the systems. I have again complaint today with docket no.6299.

Further, during september and october 2017, all 60 days broadband was not working and the lineman pointed out there is a line fault in the area and that is why it will not work but i am surprised that mtnl has still charged full charges of broadband for the months of september and october 2017 without providing the services.

I would request you to give complete credit of broadband charges charged during september and october 2017 and from the period 4th november till 27th november as it is still not fixed.

In case the said credit is not given, i would be compelled to go to consumer forum and complaint for the same along with closing the mtnl connection as this is becomging a routine for mtnl to charge customer for services which they are not providing.

Thank you

Sanjay sisodia
A 1802 orchid towers
Mumbai central
[protected]