Mahanagar Telephone Nigam [MTNL] — No action on frequent disruption of broadband service

Address:

Mumbai City, Maharashtra, 400054

Since last few months i have been facing problem of disruption of internet so many times a day. Lately the disruption have incresed to more than 10 times a day. Whenever i lodge a complaint on 198 i get just docket number and nothing else, on paper this gets solved but not in actual practice. Getting help on 1504 broad band helpline is also same. They do nothing more than changing a few settings every time or resetting the modem.
I am fed up with all the mental harassment i am facing due to disruption of internet services.
I contacted mr manyar je of mtnl juhu danda exchange but didn't not get any positive response from him.
There is noone who takes call on officer helpline 26602100 or 26612100 and calling[protected]Broadband helpline of exchange) is useless bcoz there is noone in authority who can take any decision.
I request you to take up this matter to higher ups in mtnl to get the problem solved.