Maharashtra State Road Transport Corporation [Msrtc] — Bus not available however ticket booked online

Address:	Nashik, Maharashtra, 422003
Website:	www.public.msrtcors.com

I am regularly travelling by msrtc buses. I make my reservation for nashik - ahmednagar semi-luxury bus which is scheduled at 7.00 pm on 20.08.2016. My ticket no 25870137.
I reached my boarding station nasik road 10 minutes before scheduled boarding time. I had wait till 7.20 pm then after inquiry with controller, he conveyed me that there are no any semi luxury bus in this time. I was totally in shocked. Then i spoke to controller regarding this, then he suggested to catch another ordinary bus on the same route. After lot of struggle i got seat in nashik-solapur bus via shirdi. Because of all this i had suffered a lot, mental harassment, loss of money and 1 hour delay.
It is much surprising if there is no bus then how online tickets are booked.
I don't know if this will be read and actioned by anyone but just wanted to voice out what i went through. I am sure there are many like me facing issues but never voice out.
Hope that these small problems will be handled by your good offices. Passengers are looking forward to a pleasant journey by msrtc buses.