Maharashtra State Road Transport Corporation [Msrtc] — change of bus and delay of arrival

Address:Mumbai City, Maharashtra, 400708

Dear sir,

Refer to complaint subject, yesterday i booke shivshahi bus from ahmednagr to kokan bhavan (Mumbai) which was sleerper ac shivshahi and time was 11.29. But instead of ac sleeper bus they available the ac seater bus and bus also came later, delay was 4 hours.

My personal request to you, as the ticket was taken by msrtc for sleeper but they did not available that bus.

Please refund our 500rs. Ticket vakue to me. Its a poor service given by msrtc.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

I had booked a ticket from MSRTC app, the ticket was not booked but my amount was deducted from my account and its not refunded to me till now
This is for mh11 9296 bus from satara to pune. This bus has stopped due to malfunction. Poor bus with extremely slow speed is provided almost 1 and half hour delay. Why this is so poor service's especially for alternative option. I have attached pics of bus and disturbed passengers. Please take strong action. I would like to get refund.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maharashtra State Road Transport Corporation [MSRTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    8%
    Complaints
    2425
    Pending
    0
    Resolved
    184
    Maharashtra State Road Transport Corporation [MSRTC] Phone
    +91 20 2612 6218
    +91 20 2612 2591
    Maharashtra State Road Transport Corporation [MSRTC] Address
    Pune Station, Pune, India - 411001
    View all Maharashtra State Road Transport Corporation [MSRTC] contact information