Mahindra And Mahindra — Anomaly found in booking of XUV700

Address:

Natubhai Circle, Vadodara, Gujarat

I was highly interested in Mahindra's newly launched vehicle XUV-700 and accordingly I've online registered my selection of Model, engine, transmission and color through an authorized dealer viz. MM VORA AUTOMOBILES PVT. LTD, Munjmohda, Vadodara, Gujarat on 06.10.21 and the booking is supposed to start from today i.e. 07.10.2021. I've received a confirmation WhatsApp msg. from Mahindra Auto that my selection has been saved in my cart. I've been told that, on 07.10.2021 morning booking will be started from 9 am and one notification will be sent on my mobile number from Mahindra to process my booking.
Accordingly, right from morning 8 am me and my family were eagerly waiting for the notification but till 9:43 am no notification was received. Then at 9:43 am from the dealer end I was told to go to the same link which I used to select my vehicle and process there for booking. By that time your system had became drastically slow. Then when I entered my mobile number for OTP, I got comment that, there is no vehicle selected against this mobile number pls open a new account. So, finally I could not book my vehicle due to system crash at your end. The dealer sent me Paytm link at 10.07 am for booking amount and accordingly I’ve booked it through offline process.
Now, I’m not sure weather I’ll be there in first 25K customer or not. Surprisingly, I came to know that prices have been revised at higher side by the Mahindra immediately on the same day. So, if I won’t be there in first 25K customers due to your system failure then I’ve to pay an extra amount on behalf of Mahindra’s fault.
I strongly believe that a renowned company like you may not be in a favour of such injustice even with a single customer as I’m also working with the India’s biggest PSU called Indian Oil Corporation Ltd.
Please do the needful to consider me in first 25K customer or Book my vehicle at an original price given to me on 06.10.2021 if you are genuinely care for even single customer and value their emotions and not treating it just a business deal.