Mahindra And Mahindra — Discourteous service to a lady owner

I am a proud owner and an undying fan of Mahindra vehicles. Although I have owned Hyundai Viva and Honda civic prior to my purchase of Mahindra Scorpio leading to Mahindra KUV 100 to Mahindra Thar 2013 model and now Mahindra TUV 300 Automatic as a conscious decision of purchase despite so many options available in the automobile world with promising features. But as I mentioned I am an avid fan of Mahindra and have a plan to buy the bolero as my next vehicle.
However, the recent after sales experience I have had with Koncept Mahindra service station based out of village Begumpur, Khatola, Gurugram has shaken my belief in the indifferent, I – do – not – care attitude towards the customer and that too to a lady customer. The approach was so unsympathetic from the start and then it went to disrespect towards the situation faced by me. So much so that conversations over the phone was topped with the person in conversation was heard laughing which inevitably sounds very discourteous to the caller who is also the customer and a lady. The phones went unanswered or were disconnected abruptly during conversations. Voice was raised with irritability clear …I am astonished at the unconcerned behaviour exhibited by Mr. Prakshit and Mr. Akaash in specific. The key to the sale of any vehicle is the prompt and courteous after sales which was completely missing with these 2 gentlemen and their team.
I have never faced such insolence at the service station at Mohan Estate like I was forced to endure here at Gurugram.
I do not know how important this feedback is to the concerned people at Mahindra, However I feel that with the increasing competition each day in the world of cars ..1 annoyed customer can create a chain of dissatisfied or apprehensive customers.
Regards,
Maanu Singh.