Mahindra & Mahindra — My complaint

Address:

New Delhi, Delhi

MYmahindra xuv 500 w8.car no DL4CNB8023.CHASIS NO MA1YL2HJUC6J82558.invoiced on 19.9.2012.had an accident in khanna punjab.impact was so severe that whole front and the left side of the xuv was completely damaged.driver and my son sitting besides him at the front of the car recived serious injuries.we had to rush back to delhi for treatement at agarsen hospital.four hour of plastic surgery saved my sons face and future. the xuv itself was declared total loss by our insurer tata aig .we recd our claim from tata aig. the point is that xuv is supposed to be equipped with six air bags in total.this is what we were told at the time of purchase.thats why we opted for xuv keeping in mind the safety it is said to provide.BUT NOT A SINGLE AIR BAG DEPLOYED IN THAT MASSIVE ACCIDENT.WE HAVE PHOTOGRAPHS.we complained to mahindra first on line, than on twitter to anand kedmahindra .nothing happened .we asked them that do this model have air bags at all.after few weeks their customer head I.P.SINGH...said sir strange things do happen.we are sorry.had your car been hit at the designated spots air bags would have deployed. my question is are mahindras going to say the same words before the sale of every xuv that air bags guarenteed to work only if hit on designated spots and earmark those spots for accidents to hit on those. i demand compensation for faulty xuuv.this crookedness and techical failure of mahindras should be brought to publics notice. i have already sent a legal notice to mahindra. they sent me a reply 214/2014.dated 6.8.2014 asking me to give them some time to investigate.nothing after that i am bringing this to your notice awaiting justice regards. bhanu behl-[protected]