Make My Gateway — Referral gift not yet received

Hello,

I've done the transaction on 22nd October 2014 with the reference of the following transaction no. 2189/
29804309. For the clear information please follow the email conversation with Support staff of MAKE MY GATEWAY.

Here is the detailed of my follow-up till date:
++++++++++++++++++++++++++++++++++
4/13/2015 Gmail Re:ONLINE SUPPORT
Lingaraju Teppala <[protected]@gmail.com>
Re: ONLINE SUPPORT
1 message
Lingaraju Teppala <[protected]@gmail.com> Thu, Apr 9, 2015 at 12:19 AM
To: Sandeep Chaurasia <[protected]@gmail.com>
Cc: Tour Package <[protected]@makemygateway.com>, [protected]@makemygateway.com

Dear Sandeep Sir,
I would like to know when can I except the solution on my case below? As I was fed up with your support team's response. No one has responding to my emails and Phone as well even though I've marked you in the mail. As a responsible Managing Director of Make My Gate Way Company, are you able to give any response for my request at least?
Looking forward for your valuable response on same.

Best regards
Lingaraju

On Tue, Mar 24, 2015 at 10:13 PM, Lingaraju Teppala <[protected]@gmail.com> wrote:

Dear Team,
Please let me know, How many times to I should followup for you on this below email?
Can I get the any solution on my case or not please let me know at least so that I'll take it further.
Please follow my case mentioned below and respond as priority basis.
____________________________________________
Lingaraju Teppala <[protected]@gmail.com>

!!! Payment Confirmation !!! 6 messages
Make My Gateway <[protected]@makemygateway.com> Wed, Oct 22, 2014 at 11:48 AM
To: [protected]@gmail.com

Dear Sir,
Thanks for making the payment towards Make My Gateway, We have received your Payment Worth Rs 7999/
Please note down your transaction id for your future reference :2189/29804309

Further, we would also like to inform you that, we will update you the status through your email id.

We value your association with Company name and thank you for your patronage & cooperation.
For any further query or assistance, please feel free to write us on Email id:[protected]@makemygateway.com

We would request you to kindly mention this subject: ONLINE SUPPORTwhenever you email us for the quicker response.(10:30 am to 6:30 pm Mon to Fri) Support No: +[protected]

Regards
______________________
Booking Department
Make My Gateway

Lingaraju Teppala <[protected]@gmail.com> Sat, Jan 17, 2015 at 2:52 PM
To: Make My Gateway <[protected]@makemygateway.com>, [protected]@makemygateway.com,
[protected]@gmail.com
Bcc: lingaraju teppla <[protected]@gmail.com>

Dear Make my Gateway Team,

Greetings!!

I’m trying to reach on “+[protected]” but I could not getting connected to you. When
I’ve dialed it’s says the number is incorrect from few days. That’s the reason why I’m
mailing you.

As I’ve done the transaction on 22nd October 2014, and here is the reference
no. 2189/29804309.

But till now I did not get my referral Gift, I use to follow up with Mr. Ry Shyam on this no.
“+[protected]”, He has shared me the docket number[protected] once after
courier with Agarwal packers and movers. It’s returned back to you because of damage as per his statement. And again it’s shipped with this number[protected] before 2 weeks back, but till now I didn’t get any courier from you. I really do not know what’s went wrong with this.

Please let me know to whom I should contact to get my gift, it's already 3 months passed from the order date. Please give a quick resolution on this issue.

Looking forward for your quick response on same.

Best regards,
Linga Raju

[protected][protected]
Lingaraju Teppala <[protected]@gmail.com> Mon, Jan 19, 2015 at 4:16 PM
Draft To: [protected]@makemygateway.com, Sandeep Chaurasia <[protected]@gmail.com>

Lingaraju Teppala <[protected]@gmail.com> Wed, Jan 28, 2015 at 4:40 PM
To: Make My Gateway <[protected]@makemygateway.com>, [protected]@makemygateway.com

Dear M.S Chotala,
Greetings!
As discussed over the phone, here are the list of referral contact details for my account.
Narasimha [protected]
Anil Kumar [protected]
Arindam [protected]
Kishore [protected]
Abdul Imran [protected]
Pranoy Dutta [protected]
Girish Kumar [protected]
Govardhan [protected]
Hemaprasad [protected]
Mohd.Imran [protected]
Jadeesh Kumar [protected]
T Raju [protected]
Srinu verma [protected]
Chaitanya [protected]
Srinu [protected]
Ganesh [protected]
Kumar [protected]
Madhu [protected]
Sai [protected]
Mohan Kumar [protected]

Please follow the details above and let me know if you have any concerns on same.
Best regards
Raju
On Wed, Oct 22, 2014 at 11:48 AM, Make My Gateway <[protected]@makemygateway.com> wrote:
_________________________
Lingaraju Teppala <[protected]@gmail.com> Fri, Mar 20, 2015 at 1:45 AM
To: Make My Gateway <[protected]@makemygateway.com>, [protected]@makemygateway.com, Sandeep Chaurasia
<[protected]@gmail.com>
Bcc: lingaraju teppla <[protected]@gmail.com>

Dear Make my Gateway support Team,

Unfortunately I haven't get my referral gift till now :(, I'm following up on this day by day and some times daily. But I could not successful.

Here again I'm giving the complete explanation on my case.

On 22nd October 2014 Mr. Rahul from the booking department was called me and said there was an
promo is going on for the selected customers, in that you are one of the lucky customer to avail for this offer!
Based on his statement on that day He has been committed to give assured gift of "Sony Xperia Z2 Tablet" worth of 49, 000/,
But I said I've no usage of Tablet instead of this provide me "Sony Xperia Z2 Smart Phone", it's just worth of 33, 000/, at that time he accepted my concern and processed the booking.

Please follow the order details as follows: 2189/29804309

After 3040
Days I got Gift voucher code is: 2210, than I've called to the support no. [protected], Mr. Ry Shyam has been processed and shared my committed product dispatched docket no.43562589 through Agarwal packers and movers, My bad luck unfortunately it got damaged while shipping without reaching me, according his statement the product which you have sent already returned for that it has been taken one month, for that I was awaited for 2 months after dispatched at your end. At that time again I've reached you to know the status, than again Mr Ry Shyam who is our gentle man given me assurance that you don't worry Sir, we'll dispatch your product in next shipment, he again given me the docket no after dispatch here it is the no.[protected]. Here I really don't know what happened for this courier. It has been taken again one and half month as per his notes, due to some festive holidays and some server issues it got delayed to reach you the product. But here also I did not get the product again, Here also I failed get my product :(. Than again I was reached you to know the status but I was not able to reach you, due to some technical issues at your server end. Afterwards I've reached you via email, Please refer below email for reference.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Dear Make my Gateway Team,
Greetings!!

I’m trying to reach on “+[protected]” but I could not getting connected to you. When I’ve dialed it’s says the number is incorrect from few days. That’s the reason why I’m mailing you.

As I’ve done the transaction on 22nd October 2014, and here is the reference
no. 2189/29804309.

But till now I did not get my referral Gift, I use to follow up with Mr. Ry Shyam on this no.
“+[protected]”, He has shared me the docket number[protected] once before after courier with Agarwal packers and movers. It’s returned back to you because of damage as per his statement. And again it’s shipped with this number[protected] before 2 weeks back, but till now I didn't get any courier from you. I really do not know what’s went wrong with this.
Please let me know to whom I should contact to get my gift, it's already 3 months passed from the order date.Please give a quick resolution on this issue.
Looking forward for your quick response on same.
+++++++++++++++++
After this mail who is the senior manager of the support team Mr. Rajeev Patnakar taken my case and he also has been committed to deliver my product with in a week, he said me on that day, Sir, anyway you have waited for 3 months for your product, This is the last time will deliver your product in a week. As per this Gentleman statement again I've awaited for 15 days from the date of his commitment. Here also I did not get any result.

Again what to do, again I've reached you to know the status, than one more most senior person from the support who is Mr. M.S Chotala has been taken my case and handled it like this: Till now what was happened you forgot, You trust me once at this time I'll dispatch your product, But before that could you please send me the 10 referral contacts to process your request, Here I've given genuine of 20 contacts . As per his comments again I've mailed him with the following details below. Please refer the mail below:
________________________

Dear M.S Chotala,

Greetings!

As discussed over the phone, here are the list of referral contact details for my account.

Narasimha [protected]
Anil Kumar [protected]
Arindam [protected]
Kishore [protected]
Abdul Imran [protected]
Pranoy Dutta [protected]
Girish Kumar [protected]
Govardhan [protected]
Hemaprasad [protected]
Mohd.Imran [protected]
Jadeesh Kumar [protected]
T Raju [protected]
Srinu verma [protected]
Chaitanya [protected]
Srinu [protected]
Ganesh [protected]
Kumar [protected]
Madhu [protected]
Sai [protected]
Mohan Kumar [protected]
+++++++++++++++++++++++++

For this process again he has been taken one month. Meanwhile I'm following up with him to get it done soon. at last the "THIRD Attempt" of the dispatched with the following docket no.46462853 on 24th Feb 2015 Monday, this Docket no was shared by Mr. Ry shyam.Here also I've awaited for 15 days after dispatched the product, here also I was failed to get this product. As far as I know in India if you take any low class courier service, they will not take more than 10 days to deliver the product across the India. But here I was awaited for months to get my courier. But again and again no result :(

When I called after 15 days to your support team one of the gentleman said "we can not
dispatch what we have committed product due to some internal processes". and
we'll give your money back.

Here I need a clarification on my case, who will responsible for my justify on this case?

Firstly, I have not approached you to buy your product, you people contacted me to buy your product and committed for the assured gift what I have specified in the subject above line. Now you people saying that we'll return your money after I've awaited for five months.

I've reached you till now more than 3000 times about this case, the number looks may be odd but it's true. here funnily what happened you know, You have remembered my contact details whenever I contact you, When I said I'm Lingaraju, every support person knows my name and my case. Most of the times when I said my name after hello some of them keep the phone without any answer, it may be irritating you when I was called you, butwithout reason why should I called you? Do you think I've no work to call and irritate you every time? See, I also one of the successful IT Manager for the list of fortune 500 COMPANY, even I too know the value of the support people how much they'll struggle during the calls. I've contacted with these people from your support end: Ry Shyam, Rajeev Patnakar, MS Chotala, Harish, Rahul Kapoor, Mohit Verma, Amith Deekshith, Ramaswami and some others.

When I come to the final conclusion, I need my product which you have committed within a week time, I don't know who will be taking responsibility at this time, I need written proof with this mail by keeping the CC to Sri. Sandeep Chaurasia who is Managing Director of MAKEMYGATEWAY organization.

Looking forward for your immediate response on the same.

Best Regards,
Lingaraju

__________________________________________
Lingaraju Teppala <[protected]@gmail.com> Fri, Mar 20, 2015 at 3:30 PM
To: Make My Gateway <[protected]@makemygateway.com>, [protected]@makemygateway.com, Sandeep Chaurasia
<[protected]@gmail.com>

Dear Team,

Is there any update on this?

Can anyone respond for the same. I'm awaiting for your response.

Best regards
Lingaraju
_________________________________

Please follow my entire follow-up emails, I did not get any response from the respective company support staff or from management, I request you to please give me solution on this case asap.

Best regards,
Lingaraju