[Resolved]  Make My Gateway — repeat complaint

Address:Surat, Gujarat

i register a complaint on 2nd feb 2015 but no respond from you sir so please this time you may give respond for this complaint i got a call from[protected] and [protected] they said that www.makemygateway.com offering me a package worth 7999 and they are sending tablet through courier along with the package. I dont understand the whole things about gift and other detail. After this Mr.rohit sharma called me from his personal mobile no [protected] as a post of manager of this company. he also told me the package worth rs.7999 and tell me about gift of tablet sony xperia z2. He said that my company will give you tablet sony xperia z2 after making payment of 7999. so paid this money by online banking from IDBI BANK account no:[protected] on 24th january 2015.i wait for call from company when nobody call about package or tablet after 4 days i called company mobile number and rohit sharma's personal number both are switched off. so i send a mail and told them about sending my money back. Next day i got a call from company he will told about my package, he told me this money is non refundable after he send me acknowledge below mention by mail. Dear Member, As per your telephonic conversation and mutual agreement with our team, mentioned below is a detailed resolution to your complaint raised to Make My Gateway. We as a company are committed towards the best possible satisfaction of our customers and we apologize for any inconvenience caused to you. You had a query pertaining to the purchase that you made for a holiday voucher and your query has been answered. You have now agreed to use the package as per the terms and conditions mentioned in the booklet . Request you to please acknowledge the email. Looking forward to serve you Referral Scheme : Make My Gateway offers a referral scheme to his loyal customers. According to our referral program our customer will provide us some references (name and contact numbers of his relative or friend). Out of them, those who purchase our package we consider them a reference closed by our (Principal) customer. After that we will provide a referral gift to our principal customer who gave us references and they purchase our packages. Our referral scheme is: No. of references closed Referral gift 2 Reebok/ Rocio bag or sunglasses 4 Digital camera 6 Tablet 8 Blackberry mobile phone Please note : no exceptions to the above rules will be entertained. If you have any objections or issue then please let us know within 24 hours after receiving this mail. Otherwise, we will consider it to be acceptable by you. and your query has been resolved. Thanks and Regards Make MY Gateway Customer care team Contact number[protected] Email: [protected]@makemygateway.com so next day i send my mail as not agreed about this package but yet the company not paid my money back. so please i request you please find them and arrest them. i have all email about this if you require more about payment transaction & other detail please send me mail thanks
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Complaint marked as Resolved 
info Dear Customer, Thanks for making the payment towards Make My Gateway, We have received your Payment Worth Rs 7999/- Please note down your transaction id for your future reference :- 2521/32938641. Further, we would also like to inform you that, we will update you the status through your e-mail id. We value your association with Company name and thank you for your patronage & co-operation. For any further query or assistance, please feel free to write us on Email id:- [email protected] We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response. (10:30 am to 6:30 pm - Mon to Fri) Support No: +91 120 [email protected]
Make My Gateway customer support has been notified about the posted complaint.
Jun 26, 2015
Updated by hapatelco
info
Dear Customer,

Thanks for making the payment towards Make My Gateway, We have received your Payment Worth Rs 7999/-

Please note down your transaction id for your future reference :- 2521/32938641.


Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Company name and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on Email id:-

[protected]@makemygateway.com


We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.


(10:30 am to 6:30 pm - Mon to Fri)

Support No: +[protected]@makemygateway.com
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    A – 94/10, Sector 58, Noida, Uttar Pradesh, India - 201301
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