Manipal University — Refusal for Entrance Exam Retest due to their technical error

Address:Manipal Academy of Higher Education, Tiger Circle Road, Madhav Nagar, Manipal, Karnataka 576104
Website:manipal.edu/mit.html

Manipal Academy of Higher Education has denied me a retest to their entrance exam, which I was unable to write due to a technical issue on their side.

I had given my Manipal Entrance Test on June 11th, there was a glitch in the browser they had instructed us to use so I was not able to give my exam properly. After speaking with the technical helpline they asked me to quit the exam and that they would let me write a retest at a later date.

After 9 days they informed me through email that I will not be allowed to give a retest, and they did not give me any reasons why. Even after many further attempts of contact through email and customer service they ignored my request and in the end I was not able to give my test, and they are not refunding the application fee too.

As can be seen in the attachments below, I have even shown them proof that the issue was their fault, but still they have refused my request.
+2 photos
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Manipal University customer support has been notified about the posted complaint.
Jul 15, 2021
Updated by ThejasMouli
It has been a week and they still have not responded to my email yet.
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