Maruti International Packers And Movers — Goods couriered are received but after a lot of follow up and helmet is changed

Address:

Raigad, Maharashtra, 410218

Dear Sir, I have couriered a 2 wheeler (Registration Number - MH43AQ3982) to New delhi on 20/12/2015 via Maruti packers and movers Kalamboli and was assured by the agency that it will be delivered in 1 week. But the same is delivered on 12/01/2016 that too when i complained about them to commissionaire of police mumbai. Also they have changed the helmet and put a bad one. During follow up i came to know the vehicle was in delhi from past many days and still the owner of the transport agency was not delivering my good to me. I have paid all the amount including taxes to the agency in advance. Also, i had to call daily to the transport agency owner from South africa. Whenever i call the agency's owner he just assures me that it will be delivered by today. It has really harassed me alot and wasted my time. I could have come to the police station to lodge an FIR but due to my office responsibilities i have moved to Capetown, South Africa and unable to reach any of the police stations. The owner of agency was very irresponsible, traumatic, liar and un professional. I would like to file a legal case against him for mental harassment, mental torture and deficiency in services. I request you to file a case against them and declare this agency as a fraud one. Details of vehicle are as follows - Type - 2 Wheeler Make - Mahindra Model - Duro DZ 125 Registration no - MH43AQ3982 Owner Name - Arshad Javed (Mumbai) Transferred to - Razia Sultan(Delhi) NOC - Yes Insurance - Yes PUC - Yes Contact no - [protected] Delivery date - 12/01/2016 Details of the Packers and movers agency - Name - Maruti International Packers and movers Owners name - Satpal Contact number - [protected] Nearest Police station - B-302, Balaji complex, Plot No 12/13, Sector BE, Kalamboli, Navi mumbai - 410218