Maruti International Packers And Movers — Not delivering household items after payment and misbehave with no response and threatening for not delivering

Address:	Pune, Maharashtra, 411018
Website:	www.marutipackersandmoverspune.in

I availed service of said Packers & Movers for shifting of my all house hold items from Pune to Bhagalpur (Bihar). Prior to booking a personnel visited to my resident in pune to quote the service charge. It was quoted Rs. 53, 555 inclusive of all charges and taxes plus transit insurance which was to be done by Maruti Int. Packers Movers through other sources. Materials were picked from my resident in Pune on 13th Dec 2015 and it was assured that the materials will reach in maximum 10 to 12 days. It was mutually agreed that 80% of total charges will be paid at the time of booking and rest 20% will be paid after delivery. I paid Rs. 45000/- against advance which was more than 80% itself. But after 15 days as on 29th Dec 2015 there is very disappointing response from the staff of company. Even they are not able to tell that where is my house hold items and in stead of telling anything they are demanding the rest 20% amount to be deposited in their account. I am requesting the tracking status of my shipment but there is completely dark regarding my items. Even when I dialled to the pune office no.[protected] some body started to shouting on me by using abusive language cut my call. Also, Rs. 5100/- was inclusive of charges was told to provide Insurance policy but till now there is no any policy provided even several requests. I am very disappointed as my house hold item are my asset against hardly earned money. There is no any system that can help me out as I left Pune and now I am in Bhagalpur waiting for my items. Details : G.C. No. / LR No. - 1606 dtd. 13/12/2015 Bill No. - 1222 dtd 13/12/2015 Money receipt No. - 344 dtd 13/12/2015 As there is severe cold in Eastern region of Bihar. So, in Bhagalpur due to severe cold I am not able to protect my family from cold in absence of my Household items. Also, my two year old daughter has fallen sick and I din't have bed and required house hold items. Also no any insurance policy is provided therefore I can't get rid of any damage loss of my expensive items. Today on 30.12.2015 I called customer care no. [protected] to trace my items but the designated person started abusing me and told not to call again and threatened " Let us see how you will get your items delivered when I told him to lodge complain". Please help me to get my items as I am suffering with my family with my baby and old aged parents.