Maruti Suzuki — Denied service despite having valid extended warranty

Address:

New Delhi, Delhi

This is to complain of the harassment we have faced due to the negligence and non cooperation we have faced at the hands of your dealers Rana Motors (Dealer

Code 08A1-08-0B) and Bagga Link Motors Limited Vasant Kunj (Code 0821). We have purchased a Maruti WagonR DL12CC 6110 in the name of Mrs Veronica David on

30.06.2012 with extended warranty from Rana Motors (Dealer Code 08A1-08-0B). We have a valid Certificate of extended validity vide contract no.[protected]

with the warranty date o[censored]pto 29-Jun-2016. Our vehicle developed a fault in the suspension arm due to which it is making lot of noise while driving. We

have brought the car to Bagga Links Motors Limited situated at Vasant Kunj (Code 0821). We Met Mr.Vinod Kumar (Service adviser) and General Manager Mr. Brij

Talwar for under warranty repair of the suspension Arm with the original Certificate Of Extended Warranty but were denied service. They say that though we

have the extended warranty but the DMS entry in the computer is showing EXTENDED WARRANTY : N . Though it is showing the warranty valid upto 29-Jun-2016 in

the system but just because extended warranty is shown as a N instead of a Y we are being denied warranty service. The General Manager of Bagga Link Mr.Brij

Talwar rudely asked us to go to Rana Motors from whom we purchased the warranty as it is their fault they punched in a N instead of a Y. We the customers

are being harassed due to no fault of ours. We have the extended warranty certificate and the paid bill. But instead of giving us a solution we are being

harrased just because someone has entered a N instead of a Y in front of extended warranty. Pls let us know what is our fault. Both Rana Motors and Bagga

Links represent Maruti to us and we are being asked to bounce back to just get N changed to Y in the system. We have wasted the entire day in this just

because someone has typed in a N instead of Y.

Thanking you

Yours Truly

Veronica David
[protected]@rediffmail.com
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