Maruti Suzuki India — Manufacturing problem ciaz hybrid mh03bw7633

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New Delhi, Delhi, 400080

We have experienced some major complaints after buying Maruti Suzuki Ciaz Hybrid car. As per our experienced we have not received proper customer relationship from Maruti Suzuki dealer (Shree Hare kirshna Motor, Mulund West). During the first service of my car MH03BW7633, there were many issues we have rectified such as car washing, interior cleaning and engine check-up and oil leakage which were not done at all. After the servicing there was mistake in the billing because of which we had to pay 1700/- extra. The representative at the service station offered us three coupons because of their mistake in the bill. But after the heated argument we managed to take our money back. On 19th December 2015 while coming from shirdi (Nasik) our car stopped because of the timing belt issue. After checking the issue from local mechanic we came to know there was a leakage of engine oil. As car was not able to move we had to tow the car from shirdi village to nearby maruti service station (Seva Automotive Pvt. ltd, Nashik-422010). Upon reaching the engineers at the service station took our car to check the problem. As per their experience they told us that this is a manufacturing issue, as per their comment there was a problem in the crank oil seal and this leakage lead to cut in the SHVS belt. If this issue was the manufacturing issue then why did the first service station (Shree Hare Krishna, Bhandup) couldn't solved it and if it is not the manufacturing issue then who is responsible for our damaged. If this is the condition of the car after 2 months of buying then what else we have to see in coming months. We have spent almost Rs. 7500/- on brand new car just because of the manufacturing problem which includes towing of car plus keeping the car away from home (Mumbai) at service station (Nashik) to solve the problem. We need an explanation on the service received from the service station (Bhandup) and the major issue which the service station couldn't solved it at first which made us suffer.

Money Spent:

1) Towing from Shirdi Village to Nashik Service station - 2500/-
2) Travelling without car from Nashik service station to home Mumbai - 2500/-
3) Travelling from Mumbai to Nashik Service station for car pick up - 2500/-

Total Expense: 7500/-

Kindly look into this matter as dealers are not giving us proper reply. Please get back to us withing 2-3 days with positive feedback. This is an major issue which we are facing after paying almost 11, 30000/-. Hope we will get positive feedback or else we will have to take further step.