Maruti Suzuki India — poor service /commitment by maruti service center. naraina.

Address:

New Delhi, Delhi, 110085

I am having a car of maruti waganor dl8c ag 0994, which i had given to your service station yesterday (Sunday 1/10/17) at 10 am (Morning) with a clear instruction that i need my car in early evening as i have to go somewhere with my family. For that i had follow with concern adviser two time in day to get my car earliest. And he assure that work is going on fast.

But sorry to say when i reached your service station in evening 6 pm, i found my car in same place where i had parked in morning without any work. And when i discussed with concern service advise he told me that there is lot of work pressure today so we were unable to work of your car. And finally i got gate pass of my car at 7.30 pm with-out any work.

This is really matter of shame for you that what type of service you are giving to your customer. A road side mechanic is far better from you, who know the value of customer and his time. Just becoz of you peoples i had spoiled my all sunday without any reason and result of day was zero.

Taking the target of 160 is not the purpose if you are not able to deliver the services on time. Before taking the big target atleast improve your infrastructure and related machineries. And still not understand then take training from honda and hyundai service station who are working for quality not for quantity.