Maruti Suzuki India — Regarding my booking of maruti suzuki - vitara brezza ldi (o) crm:[protected]

Address:

Vadodara, Gujarat, 390004

Dear sir,

This is to inform you that i had booked your company’s vitara breza on 11th of april 2016 (considering 18 weeks waiting period for the delivery of the car) from one of your dealers in vadodara named amar cars.

Details of the booking below for your reference.

Dealer name - amar cars
Car booked - maruti suzuki – vitara breza ldi (o)
Colour - white
Booking date - 11th april 2016
Waiting period - 18 weeks

Sir the thing is like that on the booking date & time i have booked ldi model of the car, but as i came back to my home & done the calculations & comparison of price & features between ldi & ldi (o) model of breza i come to know that there is only few rupees difference & i am getting all the safety features in ldi (o) model of breza. so on the very next day i called amar car’s sales executive who has taken my booking & i confirmed him that i want ldi (o) instead of ldi model of breza. he also confirm me that there is no problem they will do all the changes & i will get ldi (o) only.

From that day i am in continuous touch with amar car’s sales executive & every time i have asked for the status of my car & confirm him my ldi (o) model & he had also confirmed me that you will get the same soon.
In addition of that i had also received one call from amar car representative that if they will give me my car before my waiting period so would i like to take it or not, in that call also i have confirmed them for my ldi (o) model & she had also confirmed me for the same.

But now when my waiting period is going to over & i am asking for the car, this amar car people are asking me to take ldi model of vitara breza. from last one week i am doing follow up with them for my issue but they are saying they can’t do anything in that i have to take ldi model only or i have to cancel this booking of ldi & i have to do the booking for ldi (o) again & i have to wait for 4 to 5 months for the same which i really can’t afford because i had already planned when i want my car & made necessary arrangements for the same. so i request you to please do some arrangement of this model in your next lot despatch of the vitara breza in vadodara city to amar car.

I request you to please look into the same & resolve my issue and help me to get my dream car on my required time.

Hoping a very best response from your side on the highlighted issue to you.