Maruti Suzuki — Refund of Extra Amount Charged

Address:

Pune, Maharashtra

Dear Sir, On 22.04.2015, I booked a Maruti Stingray Car Ex your show room ( Kothari Wheels ) at Viman Nagar, Pune by making a cheque payment of Rs. 80, 000/-. The dealing executives were Mr. Sharad (M) [protected] & the team leader Mr. Nadeem (M) [protected]. At the time of booking, I was explained the overall cost effect of the car as under:- a) Ex Showroom price Rs. 4, 58, 964/- b) Insurance Rs. 19, 320/- c) RTO Rs. 46, 457/- d) Extended Warranty Rs. 6, 068/- [protected] Total Rs. 5, 30, 809/- [protected] I was categorically told that as an incentive to the customers, if a customer is purchasing a new car (in exchange of the old car) then the following 3 (Three) clear deductions, will be made from the overall cost of the new car, as per the company’s ongoing policy. a) Consumer Discount Rs. 25, 000/- b) Exchange Bonus Rs. 35, 000/- c) Value of old car **Rs. 60, 000/- [protected]------ Total Rs. 1, 20, 000/- [protected]----- ( ** My old car was evaluated by Mr. Chetan (M) [protected] on 27.04.2015, for Rs. 60, 000. A photocopy of his valuation receipt is attached). This clearly implied that I would have to pay a net-price for the New Stingray Car as under:- Overall projected cost of the New Car : Rs. 5, 30, 809/- Less Discount, Bonus & Cost of the old car : (-) Rs. 1, 20, 000/- Net payable price : Rs. 4, 10, 809/- To my utter surprise & disbelief the things did not proceed that way. I was billed wrongly, cheated & fooled by showing miscalculations, as would be evident from the subsequent details. On 03.05.2015, I received the car with the following documents:- a) Tax Invoice(Main Value) Rs. 3, 98, 964/- b) RTO & Insurance Rs. 61, 171/- c) Extended Warranty Rs. 6, 074/- d) Post-delivery handling Rs. 4, 600/- [protected] Total Rs. 4, 70, 809/- [protected] ( Photo copies of all the above documents are enclosed) For your information, the justification to match this above amount of Rs 4, 70, 809/- with the earlier projected amount of Rs 5, 30, 809/- was given by Mr Sharad ( in his own handwriting), on a separate piece of paper, which is as below:- a) Total ( As shown above) Rs. 4, 70, 809 b) Discount (+) Rs 25, 000 c) Bonus (+) Rs 35, 000 [protected]- Grand Total Rs 5, 30, 809 [protected]--- ( A photo copy of that document, in Mr. Sharad’s own handwriting, is attached). From the above given calculations it is clear that the ‘Discount’ & the ‘Bonus’ have been considered for deduction. But it was utterly shocking to observe that the cost of my old car ( Rs 60, 000/-) has NOWHERE been considered for deduction from the overall value of the car. No satisfactory explanation could be given in this regard by your staff. Finally, against Rs 4, 70, 809, which is the FACTUAL (BILLED) VALUE of the car, I have been made to pay a sum of Rs 5, 14, 520/- as below:- a) Down payment by cheque Rs 80, 000/- b) Loan from ICICI bank Rs 3, 61, 000/- c) Cost of the old car Rs 60, 000/- d) Balance cash payment, on delivery Rs 13, 517/- [protected]- Total: Rs 5, 14, 517/- [protected] From the above facts, it is clearly evident that the following extra payment has been obtained from me through miscalculations & deceit. a) Payment made by me Rs 5, 14, 517/- b) Total billed amount of the car (-) Rs 4, 70, 809/ [protected]- EXTRA CHARGED AMOUNT Rs 43, 708/- [protected]- May I, sincerely request you to REFUND me the amount which has been charged in excess from me.