Maruti Udyog Limited — Delay in Vehicle Delivery

Address:

Bangalore, Karnataka

Dear Sir, Lumax Industries are one of your supplier supply the Lamps. We had recently placed an order of Purcahsing the 7 seater EECO Vehicle thru' your Delar M/s Kalayani Motors Pvt. Ltd. - Mysore Road Bangalore. This was Loan Transaction thru' HDFC Bank, We had paid the advance cheque on 13th Feb 2015 and after having confirmed the dispatch from Maruti Mr.Mohan (Representative from Kalyani Motors) had confirmed the arrival of Vehicle in Bangalore on 3rd March and we could take the delivery on 4th March 2015. As per the Bank requirements the final payment would be released once when they receive the Insurance Cover Note of the Vehicle. Which was clearly explained to the representative therefore he had requested to send the Loan approval statement to him based on which he said he would be raising the Insurance Cover Note on arrival of the vehicle and sending it to the Bank for final payment. Since yesterday i.e, 2nd March 2015 we have been trying to get in touch with person but he was not picking the call today after sending the mail to him he picked the call and informs us that since he had to fulfill his target he has allotted that vehicle to another customer and now we have to wait until the next batch of vehicle arrives. And he will be confirming the delivery date after two days from now. Please let us know why have we got wait when we have already made the advance payment and are waiting for the Insurance Cover Note to release the remaining payment. There has been no delay from our side we are going as per the procedures and how can the dealers take such an un-justified step. Even our money and time is very important to us. Even we are lined with many activities and commitments based on the commitments and confirmation given by your dealer's, this is a pure harassment just to fulfill there targets they cannot harass the customers this way. Maruti having a major share in Indian four wheeler market cannot have such un-committed dealers. Requesting you to kindly interven in the matter and do the needful in geting our vehicle delivered on time to us please. Regards, Jalaja Arun Manager - HR & IT Lumax Auto Technologies Ltd. Narsapura - Kolar (Near Bangalore) email : [protected]@lumaxautotech.com Mobile No. : [protected].