Matrix Cellular — Fraudulent 3G charges on International Sim | |||
On the 27th of december 2015, I contacted a sales executive of Matrix Cellular for a thailand Sim card.I had already informed about the 3g data and opted for a 3g package of 3 GB for Rs 3600. After reaching Thailand, the Sim card was used for 3 days and 3G was used only for Iphone Facetime audio with total data usage upto 2.5 GB.After a month I received a bill of Rs 65, 000, with 57, 000 worth 3G data usage. After checking their bill details, I was shocked to see that they have automatically charged me irrespective of my 3G usage.They have even charged me when my cellphone was switched off.The 3G plan i requested for was not even activated.Explaining to their executives after coming back to India was of no use.They apparently have no details of any package I opted for or any form I signed. Now they are threatening me with a legal notice.I am shocked that companies like Matrix Cellular thinks that costumers are unaware of what and how they use a service. I request everyone to stay for this company. Was this information helpful? | |||
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Matrix Cellular customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
hi sahil,
Same happened with me.
I am charged rs 87000 on a plan of 5000Rs, with allowable data usage of 2GB.
Had this been the case they should have informed the customer about the same. No information about the data exhausted and charged me for 3 days data usage equivalent to Rs. 87000.
a big FRAUD companuy.
Already used my credit card details and fetched 47000 and are expecting the rest of the money to be paid
Same happened with me.
I am charged rs 87000 on a plan of 5000Rs, with allowable data usage of 2GB.
Had this been the case they should have informed the customer about the same. No information about the data exhausted and charged me for 3 days data usage equivalent to Rs. 87000.
a big FRAUD companuy.
Already used my credit card details and fetched 47000 and are expecting the rest of the money to be paid
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+91 80 6649 1074
+91 98 1128 8888
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7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030
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They are like that only. Instead of working on customer service they are busy on sell. After my experience with these guys, I feel Reliance Passport is much better. At least there you know that you are paying a high rate but you won't be cheated. I believe they should start focusing on customer service ASAP, otherwise their plan to earn from IPO will be ruined. No one would like to invest in a company which has zero credential towards its customer.
https://www.consumercomplaints.in/matrix-cellular-big-name-big-scams-c1112429