Max Life Insurance — Harassing for non reciept of Initial payment of Rs 10000 from my Bank accout.

A proposal form (enclosed as annexure-I) for the above referred policy was filled on[protected] in front of Max life insurance agent Smt. Abha Bhujle, agent code-129394. On the same day SBI cheque no. 461139 dated[protected] for `10, 000/- was issued to the agent as initial payment and in turn the initial payment collection receipt was issued to me by your agent (enclosed as annexure-II). This cheque has come to State bank of India (09484) NPCC, Kaiga for clearance on[protected] and an amount of `10, 000/- has been debited from my account and credited to Max New York life company (refer bank statement annexure-III). After this crediting the amount of Rs 10000 in your company account I have received insurance premium receipt no.[protected]/2006-07/01 dated[protected]refer annexure-IV) subsequently I was regularly paying premium for the year 2007-08, 2008-09, 2009-10, 2010-11, and 2011-12 and the respective receipt no. 2007-08/01, 2008-09/01, 2009-10/01, 2010-11/01, 2011-12/01 have been issued by M/s. Max life insurance company (refer annexure-V) and everything was going smooth till then. On July 16, 2012 I have received a letter from Max life insurance company for reinstatement of policy and returning of `154/- as an un allotted amount (refer annexure-VI). There is no question of re-instate of policy since this was not lapsed by me . Then why I have to re-instate with additional amount. Please note that since the issue has not been resolved by you I have not paid premium for the year 2012-13 and 2013-14. I was all of a sudden shocked to read this news and immediately e-mailed my complaint to “service [protected]@maxlifeinsurance.com for clarification on[protected]annexure-VII). For this complaint, I got clarification from help desk by e-mail on[protected]refer annexure-VII). I was shocked to see the premium payment total amount received by Max new life insurance company was `50, 205.95/- instead of `60, 154/- . Then I went through the details of the statement and found that in the details it was mentioned that the cheque no. 461139 for `10, 000/- issued during initial payment on[protected] is bounced on[protected] that is after almost 5 months. Further it was interesting to see that Max life insurance has received back the same cheque no. 461139 again on[protected] and the cheque is again bounced on[protected] after almost 4 and ½ years. It did not understood to me that if the cheque is bounced on[protected] then who has issued the same cheque again to Max life insurance company on[protected]. You are requested to explain the hidden mystery of this statement. It is still more interesting to know that the same cheque is bounced again on[protected] as per your statement. Is the cheque valid for 4 and ½ years ?. Your this statement is totally contradictory and leads to the harassment of a bonified customer. I have given justification for the same via so many E-mail from last 2 yers. Further your customer care requested me to send the bank statement to see whether the amount is credited to Max life insurance company . This statement was sent to Max life insurance company (refer annexure-III). Even after this bank statement Max life insurance company was not ready to accept the mistake but insisted me again to send Bank acknowledged receipt. With great difficulty after pursuing with the SBI, Kaiga branch I have sent you the acknowledgement receipt also (refer annexure-VIII). Even after receiving the acknowledgement receipt of SBI Bank you have informed me in writing that the cheque has not been received by M/s max life insurance. In these circumstances after going through all the above details and collecting all the evidence(enclosed) the undersigned has decided to do the following. 1. You are requested to amicably resolve this issue immedietly . 2. Interest for `10, 000/- from[protected], the amount which you are claiming not received but the bank statement and acknowledgement slip issued by SBI bank, NPCC Kaiga clearly indicates the amount has been credited to Max new life insurance company on[protected]. 3. Compensation for physical, mental torture done to me harassing for `10, 000/- in which there is no fault from my side, from almost last 3years. 4. All the documents and evidences required to investigate and mentioned above as Annexures are already E-mailed to you earlier. 5. You are requested to resolve the issue and issue my policy statement from Sep. 2006 to as on date. 6. I have sent you back the cheque of `154/- which you have sent me as un-allotted amount through Indian speed post (refer annexure IX) for re-issue since the date of the cheque was expired. But till date I have not received the revised cheque from M/s. Max life insurance Company. You are requested to re issue revised cheque for Rs 154.00 to me immedietly. This is for your kind information and necessary action at your end. Damodar Shanbhag [protected]