Max Life Insurance — I have received two calls

I had surrendered my Max Life Insurance Policy last year.Just last week on Wednesday I received a call from Mr. Jogesh([protected]) claiming to be from Max Life Insurance and telling me that my agent is claiming bonus and commission on my behalf.He said a complaint has been registered with Max Life, there is a code and I should talk to some Soniya Sharma(contact: [protected]) who handles this department.When I told him that those were the policy terms, he said you tell me that if even after 8 years of filing the premium you make a loss on your policy will you ever recommend Max Life to anyone? He also had many of my details so I trusted him.Note also that the code he gave was 'IRMAX' something.I proceeded to call Ms. Soniya.She picked up on my 3rd-4th try.I told her about the call and she asked for my complaint number.She confirmed it and shared few more details like the day the policy was surrendered, etc.Then she told me that an agent is claiming my bonus and commission.She named some Mr, Rakesh or Rajesh Tiwari as the insurance agent who is saying that he has an NOC signed by me.This NOC gives him the power to claim my bonus and commission.When I asked her how is that possible and that I only signed relevant documents, she told me that 60-70% of all the people at Insurance offices are sitting there to eat up the benefits of customers' policy and he must've slipped it in.So first of all they will terminate this agent and his claim will be blocked.Next I will need to reactivate my policy to make sure that I get this bonus and commission and not the agent.All this will be done via a dummy policy.But the third party company could be any co like Bharti Axa, ICICI Pru, etc. with which Max Life has some 'tie-ups', she also gave me some more reasoning but I don't remember it.By this time I was completely sold on her story.She gave me another number: [protected] where I was supposed to send:

Aadhar photo
Pan Card
Photo
Cancelled cheque

This number was for 'documentation' purposes.I sent all this at the number(I can share screenshots if needed) Then Soniya called me again telling me that all docs have been received and handheld me through some more processes.Then she told me that I will be reached by some Vikas Jain(contact: [protected]) who handles the account department of Max Life.All this didn't take too long, it happened within 2 hours.Soniya told me that this agent could try to reach me.In that case, I was to tell him what he had done and get on with it.I told her I will handle it and she need not worry.I even received a mail from Bharti AXA around 1:45 pm.I told Soniya and she reacted "Oh so this time it's from Bharti AXA".In 15-20 mins. I received this expected call from Vikas Jain and he told me that the bonus, etc. will be released from his end.Note that to reactivate the policy I had already paid Rs. 24, 900 by this time.I was told that I will receive 86k plus this 24, 900 and all this sum will be given back to me once Mr. Vikas Jain is able to get all details down.He gave a timeline of 10-12 working days just like Soniya Sharma before him.Then I was told to click a full size photo and send on the same documentation number.He asked my weight, height, etc.He asked my nominee and her date of birth details.All the while he kept saying that no one will ask you your account details and that kind of stuff so don't share it with anyone.He then said I will receive a verification call from Bharti AXA and told me what all will happen.I was directed to some Bharti AXA logo portal where a 90 second video was recorded, prior to that a pic was clicked.This all seemed genuine.It would've been around 2.30 pm by this time.Throughout the whole episode all the people involved acted in step with how I shared my details.They had it soon after I had shared them.Vikas Jain told me that he's available 24x7 and I could contact him any time I want.This seemed a tad fishy coz why would the accounts guy be so eager to receive and hand-hold a customer? But his tone was friendly and like I noted earlier all the details they had seemed more and more convincing that they were genuine folks.He told me I'll get another verification call, this time on call and told me what all to say.Sure enough I got a proper call from Bharti AXA.By this time I had grown a little suspicious because it seemed I am being sold another policy and all this bonus, etc. was a pipe dream.I did as I had been told though.Then I received a mail from Bharti AXA that my policy has been issued or something.I asked Vikas Jain again that this seems I am getting a new policy, he said it's all a process and needed for 'justification'.He will create the balance sheet by 10-11th and go on to make sure I get the money.Now 1 day has passed and I've not received any call from either Vikas Jain or Soniya Sharma.It suddenly dawned on me to atleast make sure that I am not being taken for a ride.Soon I found this website and people seemed to have faced similar calls.As of now, I have been actually issued a genuine Bharti AXA policy and the timeline Vikas Jain gave are still in the future so it's hard to know whether it will actually happen or no.I am not 100% sure that this is a scam but something tells me that this is too good to be true.So here I am registering a quasi-complaint to know convincingly whether all this is really genuine or no.Max Life workers please take note.

Also:

1.How did the concerned person get my policy number ?
2. How did they know the policy holder’s Date of Birth details?
3. How did all detail filling at my end and receiving at their end happen like clockwork?

All the above is for your information, please provide me necessary guidance in this regard.