[Resolved] Max Life Insurance — online fraud by diversion of premium | |||
Dear All, This is to bring to your kind attention that a fraud has been committed against me in the name of Max Life Insurance to the tune of Rs 1, 91, 214/- by NEFT through cheque dated 18th December 2018 (UTR SBIN[protected]. The details are as follows: 1. I received a call from the mobile no.[protected] on 17th December 2018 by a person identifying himself as Mr Manish Kumar, Head of Finance Operations at Max Life Insurance's Head Office In Gurgaon. 2. I was offered a policy payment option for my Max Life insurance policy no.[protected] for the years 2017 and 2018. 3. The individual, Mr Manish had complete details about my insurance policy including the policy number, premium amount and the premium due date. 4. On 18th December I agreed to make the payment of the amount after I got an SMS from the official automated number of Max Life Insurance mentioning the policy number, beneficiary account number, account name and IFS Code. 5. The Unique Transaction Number (UTR) of the transaction was SBIN[protected]. This UTR was then sent by SMS to the above number (attachment 2). 6. I was informed that I will be getting a receipt of my payment within 24-72 hours which did not happen. I was then told upon contacting Mr Manish on 20th December, 2018 that this was due to some technical problem which will be resolved soon and again on 27th Dec when I was asked to provide my email so that a receipt could be sent. 7. After 29th December the above mentioned mobile number became unreachable. 8. Upon calling Max Life Call center today (3rd January, 2019) I was told that I had been victim of a fraud and that no money had been credited to my Insurance policy. 9. A complaint to the effect has been filed today in the Satnampura Police Station, Phagwara, District Kapurthala, Punjab. It is therefore requested that: 1. The above fraudulent transaction be tracked and the amount be credited back to me. 2. How confidential information regarding my insurance policy including my policy number, policy amount and due date, available only to Max Life Insurance available to the fraudsters. 3. How bank accounts using names of major companies getting opened despite KYC guidelines? Early action is solicited Regards, Dr Ashutosh Singh Assistant Professor Lovely Professional University Punjab Was this information helpful? | |||
Feb 17, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Jan 11, 2019 Max Life Insurance Customer Care's response Dear Ashutosh, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support Jan 17, 2019 Max Life Insurance Customer Care's response Dear Ashutosh We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance. The payment remitted was not made to Max Life Insurance but to a third party who in no way is related to Max Life Insurance. We request you to kindly: 1. Take up the matter with the beneficiary bank immediately (format enclosed) to pursue reversal of money if possible 2. Take up the matter with your own bank immediately (format enclosed) to pursue reversal of money. If possible, please send us a copy of the above along. We would like to reassure you that your data privacy is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality our policyholders’ information. However, information is being constructed from various sources to sound as authentic as possible by these fraudsters, to scam customers. These fraudsters usually operate in well-organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications. Regards, Team Max Life Insurance | |||
 1 Comment | |||
Comments
Dear Sirs, I have taken a policy from Max Life Insurance. I have taken the policy from Axis Bank, then why is agent code is mentioned in my policy. I want to remove that agent code then what should I do?
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Axis Bank Customer Care's response, Jan 14, 2019
Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
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