[Resolved]  Maxbhi / Elcotek Telecom — order #562892 & order #554823

Address:New Delhi, Delhi, 110005
Website:www.maxbhi.com

Products information
Product price quantity subtotal
Lcd screen for apple ipad mini 32gb wifi (Replacement display without touch)
Code: et-lcd-110670
E-wallet price:1836
1, 879.09 rs. 1 1, 879.09 rs.
Screw for apple iphone 5
Code: et-screw-set-domq-mb-100606
E-wallet price:270
275.75 rs. 1 275.75 rs.

Items were ordered on maxbhi however they could not deliver as they did not have stock order was cancelled and money was placed in ewallet asked refund and money to be returned to the bank however transaction was cancelled (Please see below).
Date action
25/07/2017, 06:19 pm status change
Refund to bank - cancelled
25/07/2017, 06:19 pm status change
Cancelled - refund to bank
25/07/2017, 04:31 pm status change
Refunded to ewallet - cancelled
25/07/2017, 04:31 pm status change
Under process #2 - refunded to ewallet
25/07/2017, 04:31 pm status change
Psd - under process #2
21/07/2017, 03:33 pm status change
Under process #1 - psd
21/07/2017, 12:04 pm status change
Approved - under process #1
21/07/2017, 11:53 am status change
Incomplete - approved
21/07/2017, 11:49 am create

Again ordered another item (I dont know why i trusted them) and same issue i dont understand why they advertise when they don't have stock? And why they cannot refund the money

Products information
Product price quantity subtotal
Lcd screen for apple ipad mini wi-fi plus cellular (Replacement display without touch)
Code: et-lcd-100597
E-wallet price:1784
1, 783.93 rs. 1 1, 783.93 rs.
Customer notes
Needs to be compatible with ipad mini a1432
Summary
Barcode
Total weight: 0.15 kg
Payment method: credit card, debit card, net banking (Ccavenue online payment gateway)
Shipping method:
Blue dart express ltd.
Subtotal: 1, 783.93 rs.
Total: 1, 783.93 rs.
Rs. Cash back: 89 rs.
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Aug 31, 2017
Complaint marked as Resolved 
Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2017
Maxbhi / Elcotek Telecom Customer Care's response
Dear Mr. ORWILL SALDANHA Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your both the Order #554823, #562892 with maxbhi.com. Its already completely refunded from our-end by you sir shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
Complaint comments 

Comments

Order no: 515371
please refund my amount to bank.
I have paid for my order and yet haven't received my order. Please give me my money back or else send the order. It has been weeks now! Also I have sent complaint against my order. Maxbhi hasn't yet given me any confirmation calls or such. I have paid a huge amount. Your website can be shut down completely @maxbhi
Order 529280 was cancelled so I need my money back from ewallet to my bank ac.
Ref my order 544853 /(8) in selfe stick was cancelled buy u but the money which i was paid through my ptm wallet is not refunded.kindly see to it that my refund is paid back at the earlest
I want to transfer my ewallet money to bank there is no option my order # 557741 I have also contacted maxbhi support they are not responding and I have also email them not give any response pls help me in this
I have ordered swipe elite max flip cover and tempered glass via www.maxbhi.com and then amount paid through paytm wallet dated on 30/06/2017 at 11.15 pm.
My order no #526717 but later my order is automatically cancelled due to no stock.But my cash should not be refund... Please help me to my cash refund sir...
Refund to bank order #547922

order date:16th july 2017
auto cancelled date: 19th
money refunded to bank : 19th july (process initiated as they said)

i keep on sending mails to them but they are not responding.

I called to their customer support numbers but no response.

PLEASE REFUND

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    Maxbhi / Elcotek Telecom Phone
    +91 75 3300 6661
    +91 11 2580 1110
    +91 11 2580 1111
    Maxbhi / Elcotek Telecom Address
    318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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