Mcdonald's India — Bad service, bad products

Address:

Bangalore, Karnataka, 560029

McDonald's was one of my favourite fast food joints but the past few experiences have been absolutely terrible. I am forced to bring to your notice the very last incident that took place last evening at Forum Mall, Bangalore. I have listed out the problems and my concerns:

1. Card payments - If you're not accepting card payments, please put up a sign where it is easily visible, probably near the entry. It's very annoying to stand in a long queue, place an order and then get to know you accept only cash. It's an absolute waste of time.

2. Remove products you're not offering - If there's a particular product you're not offering, make a mark in red or cross it out temporarily from the menu. It looks as though you've got a very elaborate menu but you don't offer half the things written on it. Just a simple sticker can do the job.

3. Last evening's experience - This was the most disgusting and irritating experience I have ever had. While placing my order, I asked your staff to give me Coke Zero instead of the regular Coke. He said it wasn't available. So I asked him to give me a cold Sprite instead but without ice. When I sat down and had a sip of the Sprite, it was bland. It turned out to be water. I went back to the service counter and told the staff it was water and not Sprite. Embarrassed, he decided to change it. But this was when he realized that there was no Sprite either. So I asked for regular Coke without ice. Then, he said that the Coke they had was warm and I would need to add ice to make it cold, it was very annoying but still bearable. When I took a sip from that glass of Coke, it was flat and had no fizz at all. I was in no frame of mind to go back and get it changed again. In the meanwhile, my meal had gotten cold and I had to eat cold food with warm fizz-less Coca Cola.

4. Ambiance - The songs were being played on repeat. I must have heard the same song thrice before the next repeat song began. If you cannot play music properly, rather not play it at all.