Metrozip Pune — Company not provide service and not refunded money since last 5 months | |||
Dear Team, Please help in getting due refund from Metrozip Pune. Below is brief timeline: 1. I registered transport service for Metrozip in January 2015. Initially I aciidently paid twice for the service and informed the team. But while doing refund, they refunded twice and requested to pay me again. 2. So I paid the amount in full (Rs. 1700/-) 12th January 2015 for Metro Zip. 3. The Bus route for which I registered did not started as planned. They informed me so. 4. Metro Zip never issued smart card for me which is essential to commute by their buses. 5. Since I was not availing service, I requested re-fund on 3rd Feb 2015 sighting that the bus did not start as planned and I not got smart card. 6. MetroZip Team gave the me assurance of cancellation and refund within 2 weeks. 7. Till date (03rd July 2015), I have not received my refund despite multiple email and telephonic follow ups. 8. Many times I got assurance over phone as well as email that refund would be done but i did not received any. 9. Now since a week the Metrozip team has stopped responding to email communication and also avoiding telephone calls. ( i get response that the person is busy and would call back) I am not getting any call back. Details of payment made to MetroZip [protected]--- Receipt No:02157 Transaction No:[protected] Date of Transaction:1/12/2015 Amount:1700.00 [protected] I have waited long enough patiently for the refund but not got it. Could you please help me in this? I could not attach all the evidences of the email communication with the complaint. Let me know how can I share same. regards, Avinash Shende. (avinash.[protected]@gmail.com) Pune. Was this information helpful? | |||
 3 Comments | |||
Comments
High handedness continues with buses being overloaded & people standing in evenings without any monitoring whatsoever
Routes get trimmed abruptly without intimation
No refund for any service failure on their part...
& if you want to continue, get off at "their" convenient spot
& wait for another shuttle to take you to your original destination
About time, people of Pune & especially Hingewadi started taking alternative & dumping this pathetic service
Routes get trimmed abruptly without intimation
No refund for any service failure on their part...
& if you want to continue, get off at "their" convenient spot
& wait for another shuttle to take you to your original destination
About time, people of Pune & especially Hingewadi started taking alternative & dumping this pathetic service
Metrozip is a very very third class bus service. I availed a monthly pass for that and on 1st of june I had a very bad experience with bus service and I cancelled whole month's pass immediately.
Those all passes got cancelled since then I can not travel by the bus nor I am getting any refund.
These shameless people are deducting my amount daily even if the pass is cancelled and saying that we will not refund.
In this digital world where we are getting served digitally by meny vendors I have not come across such bad experience.
Are there not any rules/laws wherein if consumer has not taken any service and is not getting refund and if this was the case why they are allowing cancellation, ...?
Please let me know wehere can I file complaint against this.
Those all passes got cancelled since then I can not travel by the bus nor I am getting any refund.
These shameless people are deducting my amount daily even if the pass is cancelled and saying that we will not refund.
In this digital world where we are getting served digitally by meny vendors I have not come across such bad experience.
Are there not any rules/laws wherein if consumer has not taken any service and is not getting refund and if this was the case why they are allowing cancellation, ...?
Please let me know wehere can I file complaint against this.
The bus arrived around 15-20 minutes late at the stop.
I waved my hand at the bus, the driver had an eye contact with me but he did not stop the bus and just drove it away.
I called the customer care immediately and he suggested to take the next bus which was supposed to come at 11:08 (but arrived at 11:37 am).
He told that he would co-ordinate with the driver and arrange me a seat in this bus.
I boarded the bus at 11:37 but the driver refused to have got any such call.
Later when I called the CC again and made him speak to this driver, the driver admitted to have got this call before.
So again, this driver too was careless with his duty.
So I had to wait for more than 1 hour at the bus stop because of the METROZIP teams’ fault. This was pretty frustrating for me.
This kind of attitude of your drivers are simply frustrating. Because of that careless driver who does not do his duty properly, I was late to office and I missed an important meeting.
I am not at all satisfied with your service. The bus changes are pretty high but the service is extremely bad.
I was going through the online reviews for METROZIP and have found many dissatisfied customers, and the number is increasing everyday.
I have also read that the mailers to this destination are never replied back. The calls are never received. Whats going on?
I hope you are not day-dreaming that you are doing us a favour? We are paying more than what we pay for the cabs.