Micro Max — Kindly help me to get a new cell phone

Address:

East Singhbhum, Jharkhand, 831005

This to inform you that I had purchased Micro Max EG111 Phone in the month of January 20015, but after few day I started facing few problems which were shared with your technical team over the phone. I was informed that at times this type of problem may occur, so they guided me to factory reset the phone. These practices have been done twice. Again in the November first week same type of problem started and on 06.11.2015 I was travelling by train my phone gets switched off and did not started due to which I phased lot of problem as my train ticket was on my phone. On 09.11.2015 I had produces my phone in your JAJPUR service centre & explained the history along with the current problem. They requested for a few days’ time to diagnoses the problem and after few day I came to know that it has been send to BHUBANESWAR service centre. A month has already passed & there is no any information about my phone, so request you to kindly send me a new cell phone as per company policy since it is still covered in the warranty period. For the above the replied me We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. And also like to inform you that replacement is only available within 7 days from the date of purchase after the service centre finds any manufacturing defect. I am still waiting positive response from them and also requesting you to kindly help me to get new cell phone from the company.