Micromax A350 — Delay in Service

Address:

575015

Dear Sir, I had purchased a Micromax A350 (Black & Gold) mobile phone some 9 months ago. But my phone had some problem with charging port just after 4-5 months. I visited the micromax customer care centre Door No. 16-1-63/51, 1st Floor, Mangalore Gate Complex, Kankanady, Mangaluru, Karnataka 575002 Tel:[protected]. And since 4 months my phone is in your service centre, till today I haven’t received my phone back. I wonder why the hell it takes this long to mend this small problem. Don’t you people produce the spare parts? Why are you taking this much of time to fix this issue. In these 4 months 5 times I have been called to collect the phone from your service centre, but everytime I collect the phone I notice the problem still exist, they never fix it. What hell your staff doing? Are you going to give me a new phone? Every time I visit there, they give me a new docket number. And my latest docket number is S[protected], Job sheet date is 07/10/2015. This was the last date I went there. Now again almost 2 weeks passed, no call no reply from them. I am very disappointed by your service. This is the worst company & worst customer care I have ever seen. I had suggested many of my friends and relatives to buy Micromax brand & they have purchased also. I never thought it would be this much of worst company. In future I never suggest to buy micromax. Samsumg is far more better than your phone & service. In these 9 months I used my phone for 4-5 months only, rest of the time it was (is) in your service centre. When are you going to give my phone to me? after the warranty lapse period??. Give my phone back to me at the earliest in good condition. And also with the 5 months extended warranty, or else for sure I will go to consumer court, you will burn your hands. Seriously!!!