Micromax — About the late service

Address:	Kanpur, Uttar Pradesh, 208020
Website:	www.micromaxinfo.com

This is my second complain. After the first complain there is no responce from micromax.
I've submitted my micromax canvas express2 (model nu E313) at 18 december in Kanpur. It has touch problem. i've contact service center and costumer care many time(near about to 50-60times) but there is a no solution about my phone. Service center told me the service is pending. Parts is not available and costumer care always says, 'wait only 20 days'.
I always ask talk to your seniour. They told my seniour is contact you in 24hours. But no one seniour contact me.
And finally i am saying, there is no solution in Micromax. There is no value of customer time.
Please help me.