Micromax — AFTER FEW MINUTES MOBILE AUTOMATIC SWITCH OFF

Address:

Kurukshetra, Haryana

Dear Sir, Hope you are good but I am not since I had purchased Micromax Nitro A-310. I purchased this handset on[protected] & but from the date of purchase it was giving me problem. Earlier it was giving me problem of “handset automatically restart, abnormal heat problem, abnormal battery drainage problem”. I went to the service center & they somehow resolved my issue. But on[protected] it was again giving me problem of “phone automatically got restarted during call, abnormally heat problem”. I’ve to remove & insert the battery to restart the handset. Immediately, I went to service center & they reinstall the phone software. On[protected] it was again giving me the same problem & I deposited my handset to service center on[protected] vide job slip no. N[protected]. I asked them to confirm me tentative date of delivery as I don’t have another phone but to my surprise they didn’t confirm me the same. I was in touch with service center for the status of my handset but they confirmed me that it will take minimum 1 month to resolve the issue. I was not happy from their response so I made query at toll free no. twice vide interaction no. MMX[protected], MMX[protected] but even they didn’t provide me status of my handset. Today, I again went to service center for status of my handset but Mr. Saisal (Helpdesk at Complaint Center) misbehaved with me & asked me to go anywhere as he doesn’t know the status of my handset. In today’s scenario every company is looking to delight their customer but it seems to look that your company doesn’t need it. Is there any resolution to my complaint or should I knock the doors of consumer court? Regards, Kuldeep Singh [protected]