Micromax — Call ID :: N[protected] :: Call Center Complaint No : MMX[protected]

Address:

Rohtak, Haryana

Dear Sir/Madam, Hope you are doing great! This e-mail is in regards to Call ID :: N[protected] Call Center Complaint No : MMX[protected] Kindly find attached Job Sheet of my phone.. My name is Sudhir Sehgal and I bought My phone MicroMax Doodle-2, A-240(White) last year 8th of May 2014 from Rohtak (Haryana). Till 29th Mar. 2015 afternoon, it was working fine, however after some time when I try to Switch On my mobile, it doesn’t Switch On. I thought it doesn’t have battery and I try to charge the phone. It never Switched On. I checked my phone was in Warranty and I went to MicroMax Service Center on 30th Mar 2015. They informed me that It will take at least 7 days to get repaired, moreover they informed me that you will also receive a call from Micromax Customer Support to get in touch with you so they can resolve the issue ASAP.! I neither received a call, SMS nor they informed me that your phone is got repaired, just come and get your phone from service center. I went to Service Center on 10th April 2015, they informed that your phone has been arrived after repair, however when they try to Switch On the phone it didn’t start. They asked me to wait for 1 more day, they will resolve the issue. It didn’t Switched on again and said : we need to dispatch your phone again Delhi so they can take action on this issue since it is not get repaired yet and they have sent back to us without resolving the issue.. Service Center again sent the phone to Delhi on the same day, however when I spoke to customer representative today (18th April), they are saying we checked and your problem is came to us on 15th April 2015 and we do not have any kind o[censored]pdate regarding the problem of phone but I have given my phone to MicroMax on 30th Mar 2015, why don’t you consider this. I am experiencing the issue from 30th March 2015 only. I could not get it, you are MicroMax and you do not have the problem details of phone, however the Customer Executive AMIT register a complain (Complaint No : MMX[protected]) for me so Technical team resolve the issue quickly. In past, I heard that MicroMax phone’s are too cool and customer service as well, however when it comes to me, I would not use these kind of words, I have given my phone on 30th March 2015 to MicroMax Care and they are saying we have received your phone for problem on 15th April 2015. May I know what were you doing between 30th March to 15th April 2015 and still you don’t have an update…..! I request you to resolve the issue ASAP since I am too much suffering without a phone, if you are providing great Customer Service and you have care for your customer’s then mean it and do it as fast you can or give me any phone number or E-mail address of higher authorities so I can get in touch with them.. I have also heard that you do not reply E-mails………!!! Thanks & Regards.. Sudhir Sehgal Mob #[protected], +[protected] E-mail : [protected]@gmail.com