Micromax Canvas Knight A350 — Knight A350 - Non-Availability of Spares OR Callous Behavior

Address:

New Delhi, Delhi, 110024

I have a Canvas Knight A350 which had a faulty Power button that seldom used to respond. On 26th September, after waiting 2.5 Hours(Lajpat Nagar 2 Service Center), I was told Phone was in warranty period, which is why I decided to get it repaired. Neetu, at the counter informed that all Data will be lost including Contacts. So I went back on Monday, the 28th after trying to save some Data. Neetu was very sweet to accept the Handset without making me wait. I was given an estimate of Rs672 for change of broken Glass Back Panel and rest was covered under warranty, because phone was bought around 20th of November 2014. The recipt carries Complaint Number - NO[protected] original Print Number on slip was NO[protected]. I was told that Phone will take a minimum of 10 Days for repair and return. I was given Contact Numbers to call and confirm status. The numbers are NON CONTACTABLE. Even after leaving sms on the Mobile. I called[protected] innumerable times and ONLY 1 TIME, with Much difficulty, got through. The man on the phone simply said Parts not available and will take at least 15 days for return of handset. So I went to the the Service Center again on 9th Of October. Spoke to a tall Supervisor( who walks with a limp) who convenced me again that I will get the Handset back before 20th of October. While he would not give anything in writing, he said he will call back personally to inform. It is 19th Today and I have still not received the call. I can't feel comfortable thinking that I again go there and get late for my office - for the sake of a blessed Mobile Handset.