Micromax — Complaint about faulty in my Micromax Canvas Spark Q308 mobile

Address:

Gandhinagar, Gujarat, 382016

I had purchased Micromax Canvas Spark Q380 Mobile phone through online from Snapdeal.com on 29.04.2015 & within 4 months period the black shade appear on the display screen. In this connection, I had contacted customer care division of Micromax and as per their suggestion I had visited their Service centre held at Gandhinagar, Gujarat on 30.09.2015. After checking my mobile, they informed me that this is display penal related problem & it will be changed after receive from company central stores. They have generated the service job sheet vide no. W[protected] with information that 10 days time for repairing this problem. And then after my several reminder/follow up with Micromax but to till date I have not received my mobile. The following are communications with Micromax in connection with a grievance faced by me, which was self explanatory:- • Two different Job sheets are provided by Micromax Co. authorised service centre against my complain: 1. W[protected] – 30/09/2015 2. W[protected] - 12/10/2015 • The following Ticket Ids are received after I had registered my complains through your email id providing in Micromax company website “[protected]@micromaxinfo.com”: 1. Ticket id – 59326 -01.09.2015 2. Ticket id[protected]/10/2015 3. Ticket id –[protected]/10/2015 4. Ticket id[protected]/10/2015 5. Ticket id –[protected]/10/2015 • I had registered my complain again through: http://micare.micromaxinfo.com/ then I had received the following mentioned reference no: Reference no is SER[protected], date: 14/10/2015 • I had three times contacted your executive through your helpline number:[protected] & I had received complain ids against my complain: 1. MX[protected] dated 08/10/2015 2. MMX[protected], dated 19/10/2015 I am writing to you for register my complain against Micromax Co. for replacement of my mobile free of cost with immediately. Thanks & regards, Suresh Patel