[Resolved]  Micromax — complaint against micromax smart phone and customer care

Address:

New Delhi, Delhi

Respected Sir/ Madam, I have purchased Micromax Canvas 2 Colors A120 with 8 GB ROM in the month of August 2014. The details of the phone are mentioned below: Model No. - A120 with 8 GB ROM Model Name - Micromax Canvas 2 Colors IMEI 1 - [protected] IMEI 2 - [protected] Warranty - 1 Year Micromax India Warranty Price - Rs. 9500 In the month of March 2015, the phone suddenly stopped charging and the same was deposited in the mobile care centre against the attached job sheet no. at M/S The Delight Services, Plot No. 34, Metro Pillar No. 232, Near Shadipur Metro Station, New Delhi – 110008. 2. At the time of taking the phone, care centre assured me that I will be able to take my phone after 15 days, but after the stipulated period of time, whenever I asked to the care centre, they once again asked to me to wait for 7 more days. After 7 more days, they replied me that my phone has been dispatched to the company since the problem is in the IC of the phone and it is to be solved at level 3. 3. However, when I called them after 2-3 days, customer care consultant purely denied the fact. He told me that I should collect my phone after 2 more days as the problem is solved at their level only. On approaching them after 3-4 days, they handed over me the phone in same condition, without any improvement and told that the problem is solved now. But again the phone was not charging. 4. I refused to take the phone back and asked them to rectify the problem. The person standing there misbehaved with me and forced me to leave. When I denied again, he intimidated me saying that I must take the phone back otherwise it would be missing. Many other people standing there were complaining that their phone is missing, so I took the phone back, which was still faulty. 5. I even called at Micromax customer care no given at website. Customer care is not receiving phone call. 6. Today its more than a month, my phone is not working, and I don’t have any solution except for going to consumer courts. The company needs to disconnect from such service centers and deploy somebody who is customer centric. It is therefore requested that, please correct the charging problem in my phone at the earliest, to avoid any legal litigation. 7. Early response in the matter will be highly appreciated. Regards, Vivek Pant Email ID: [protected]@gmail.com