[Resolved] Micromax — Complaint for not getting proper & satisfactory response / solution to my problem from 4 months. | |||
Dear Sir/Madam, I have purchased your company's mobile Micromax Unite 2(A106) on Date 15/06/2014 whose IMEI no. is ([protected]/[protected])after two month I am facing continuously heating & battery discharge problem. This heating & battery discharge problem is not solved by your authorized customer service centre till today's date from last four months. And during this time I have used my mobile only for few days & rest of the time it was in your service centre. Kindly solve my problem as soon as possible & revert me back. Thank you, Was this information helpful? | |||
Complaint marked as Resolved
Micromax Informatics customer support has been notified about the posted complaint. Verified Support Dec 16, 2014 Ms. Legal Page Writers Customer Care's response Dear Sir
We have gone through your complaint. Please send us the details of handset.
Write us on : [protected]@filemycase.in
We follow the following process to resolve your complaint: A. In the first step our legal team will write a complaint directly to the brand grievance team and ask them to reply quickly. B. In the next step we send an Intimation Letter Before Filing Consumer Complaint/Notice stating the details of your complaint along with the inconvenience caused to you. We ask them to respond to our Notice positively in 15 days else you shall be forced to go to consumer court. C. As a last option, we shall help you in approaching the consumer forum. We will draft the consumer complaint along with affidavit as per proper format. You just have to take printout, sign and get it attested and submit them in the Consumer court. We have resolved many complaints for several customers in the past. Please visit www.filemycase.in For more information you can call us on +91-[protected] Warm Regards, Mohit Popli
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
Sorry to hear about your experience. Please write to us at [protected]@micromaxinfo.com with following details:
1. Contact Number
2. Your Location
3. Service Center Address
4. Device Model
We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.
Do include the complaint link in order to speed up the process.
Regards,
Team Micromax