Micromax — Customer complaint job sheet no. From old n[protected] to new n[protected] | |||||
Dear Micromax team, Good day to you I am very disappointed to inform you about my experience with Micromax service center. For your kind information I am owner of a micromax mobile with handset model no *E311/ IMEI No. [protected] / [protected]* which is just 4 months old. I was having some wifi & software issue on my mobile. I have reported the problem to the micromax service center. As per verbal interaction between the service manager, it was told that this is just a minor problem, we will fix it in 2 hours. So, i have deposited the handset on 7th Jan 2016. After a while, they told me that handset is dead, we can't fix it. However, my handset was well maintained & in operational condition. I refused to receive my handset. After a few words with them, they told me to visit service center later. It was told by them that once the handset get repaired we will inform you. Till the time, i have not received any communication from them. i have visited service center on 19th Jan and i found my handset was totally spoiled. Front panel of my mobile is now damaged including handset cell. it is clearly stating mismanagement by the service center provider. The service manger was trying forcibly to get handset received by me. However i have refused to receive handset. I am totally disappointed with the service and misbehavior by them. As my next step i am forwarding this mail to you which i supposed to get resolved ASAP. I have attached the copy of job-sheet. Please find the same attached. Thanks & Regards, Manish Kumar Was this information helpful? | |||||
Micromax Informatics customer support has been notified about the posted complaint. | |||||
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Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
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Team Micromax