[Resolved]  Micromax — Defect in mobile

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had purchased a Micromax Doodle-3 A102 handset on 27.04.2014 from Honey Telecom, Sector- 18, Noida. After 1.5 months, Back & Menu key of mobile display touch screen stops working and we give it for repairing at Micromax Service Centre, M/S Satguru Communication, Noida on 06.06.14 & I received our handset from them on 19.06.14... (Ref. to Job sheet No. N[protected]) But after receiving our set, we found that now most of the keys of display touch screen stops working. Again, I had to give it for repairing on 20.06.06... (Ref. to Job sheet No. N[protected])... On 14.07.14 they told me that they need 20 more days for repairing... On[protected], upon my calling they told me that they still need 15 more days... Finally on 02-09-14, I got a replacement of my phone with some old phone... Now again, the problem is this phone hangs a lot since I brought it home... and finally it's dead at 10.30 PM... means switched OFF and I am unable to switch it ON... I haven't used (so called new phone in their wordings) it properly even for few hours... To bring this phone, my husband has to take a leave... he went two times to their service centre... once for receiving the phone... another for taking the stamped receipt of the replaced phone with its new IMEI number... Again on 03.09.14, we deposit this so called new phone also for repairing… They gave us again the old Job sheet, saying that they will generate the new one after 24 hours… I think, tomorrow again, husband has to visit their office to take the new Job Sheet… We are completely tired... there's a limit of our patience... Husband’s office timings are 10 am to 6 pm... He can’t take leave daily to visit their service centre...And I can’t go since I am expecting… Please take some solid measures against these companies…Please look into this matter and help not only me but all the harassed consumers who are tired of their poor services…