Micromax — Defective piece of q324 micromax bolt

Address:

721605

Dear Sir:

This is the complaint regarding the Micromax company's servicing policy as well as the fraud advertisement of the company. I purchased a Micromax Mobile Bolt, Model #Q324 from a local outlet on October 14, 2015. After using 10 days, I found it is a defective piece and charger is not working. So, I immediately went to local store, they said they will send to servicing center, but I immediately forced them to replace it, but they did not, as far as I know that as per company policy, if any defect found in any mobile within 30 days, the mobile has to be replaced, but they did not do it. After repairing ( I do not know they repaired or not), they give me the mobile, charger was working at that time, but 2 to 3 days, I found charger is not working, I again went to the local outlet, and they gave me the same answer as they previously did. After 15 days, they give back my mobile, again working, but after 5 days again got the same problem, again I forced them to replace it, but they said they cannot and this time they said there is motherboard problem, so they sent this mobile to servicing center and still I am not getting my mobile from servicing center. When I called to servicing center, they are very rude and said we do not tell you to buy Micromax (what type of answer it is) and also they said some slang languages and as a gentleman I am not sharing this. I am really fed up with the servicing of Micromax Service Center. The mobile still is in the Service Center, when I called them, they said we will give you within few days that few days still not come as of yet. So, could you please look into this as my hardworking money has been gone and I am really earning heard to buy a smart phone.

Warm & Regards
Biswanath Pal