[Resolved]  Micromax — Eg111 cdma sim card not working after 10 days o[censored]se

Address:	122015
Website:	www.micromaxinfo.com

I bought micromax eg111 mobile on 01/01/2016 in ebay and at first attempt itself its sim card slot(Gsm) not worked and i returned the product as per advice by ebay seller.And i was promptly replaced new sealed handset by ebay.I got it on 17/01/2016 and i was using it without sim cards for nearly 2 weeks to get the menus familiar.Then i started using the mobile with sim cards.I havent used it for 15 days even.I got error message as no sim card while i was using internet in mobile(Cdma).I switched off/on the phone but same condition i observed.So took it to service centre at tambaram(Mobi tech, no 29, 1 st floor, gst road, kadaperi, tambaram, chennai-600045, job sheet number- s[protected][protected] or s[protected][protected].)they inspected and said cdma sim card slot damaged and needs replacement and for that i should pay inr 650.The incharge of service centre claim as mishandled, when changing sim card.I asked them why i should i pay when the handset is not even one month old? Why should i pay when there is no physical external damage by handset dropout on floor or liquid entry on phone, which is not normally covered in warranty.I willnt accept the service centre claim as it was broken by me.Please note i am an electronics engineer by profession in the hindu english daily and also handling lots of pcbs at my professional work which costs in lakhs.So no need to say that i wil take extra care on handling electronic parts.How can they shift the blame on me when the product has poor quality material that too same problem in both new handsets also.Does not it enough to prove this model has sim card slots problem?Please instruct them to repair it free of cost, since there is no external damage on using the phone.As per customer care advice,
My visit to m/socean care, velachery, chennai-600042, today(17/02/2016) proved the cost as inr7000.
On 01/03/2016, as per customer care advice, i handed over the handset to the third service centre (Mobi vision, no-61, kodambakkm high road, t.Nagar, chennai-17)and got the job sheet (Scanned doc attached).Now they also say inr550 chargeable as sim card tray will not come under warranty?
Then what else comes under warranty?No liquid entry allowed, no physical external damaged allowed, then internal parts also not covered, then what warranty means to micromax?
I would like to get a brand new replacement of handset or else, the defective part be replaced by micromax at their cost for my current handset.
My first handset( imei-[protected]) i received had the same problem and i reported it to ebay seller and he promptly replaced it. This second handset( imei-[protected]) also face the same problem.They both belong
To same batch of manufacturing, so i suspect the batch products all made with defective material.
Now i insist micro max either change handset or change the defective part without charging to me since both handsets having the same defective parts, its nothing to do with mishandling as claimed by service centre.
Ther are so many calls coming from micro max saying escalte to higher level since 02/03/2016, 05/03/2016 and again on 07/03/2016 and dont know how many to get yet.
So i am not at all satisfied with this, i want to escalate this with top most authority of customer relations at micromax and resolve the problem.
Note-the handset is ready on 04/03/2016 as called thrice by service centre, but i am waiting from micromax call confirming me and service centre of non chargeable basis to me.

S.Srinivasa raghavan
[protected]
[protected]
Chennai
8/3/16