Micromax — fraud done by micromax customer care owner in case of mobile phone loss

Address:

Nainital, Uttarakhand

Dear Sir, I have purchased a micromax cell phone A75 with M_IMEI [protected] and S_ IMEI [protected] in 2012 september 21. Which give me a lot of problem after 2 – 3 months of its buying while at that time it is Under Warranty. And after giving it many times for repairing in micromax care named (M/S Mobile House (Haldwani) Church Compound, Near Oriental Bank, Nainital Road, Haldwani - 263139 Mobile No. :[protected] Phone No. :[protected] Email : [protected]@mmxcheckpoint.com whose owner is Mr. Vijay Bhatt in one year warranty period.They take it from me at the end of warranty period (october 2013) and said that its charging point lost and pay 350 rs for it (as now its one year warranty period ends) after paying 350 rupee for charging point they took it from me, they also tell me that because they can't replace the chaging point in Haldwani so they send it to Dehradun, a bigger service center of Micromax than Haldwani.But after three or four months they said to me that my phone cant be repaired and they will swap it with a new same model phone. But after ten months of time period they return me an old, used and other model (not mine model). And when I objected for receiving it they tell me that it is batter than mine and if there occurs any problem on it they will replace all parts of it in next one- two weaks by newer one (As it is said by THE MICROMAX COMPNEY but when i said him for show me the documents they did"nt show me). But after that I asked many times for it they didnt take any interest in it. Now after 8 months they are telling me that your this set also will go to company again and you will get your model's hand set. For this they take this set also three months ago (on the months of february). And now they will not giving me a satisfactory reply also they, Mr Vijay Bhatt ([protected]) and their senior Mr Safeeque ([protected]) and Mr Vinay Pandey ( [protected]) didn't take my calls and also telling me that they have a new model Micromax Bolt A47 and it is my choice to take it or not and they don't give my original one. My newest job sheet no is N[protected] which they gave me on 27/02/2015 and their contact no is[protected]. Now this is more than three months time, this time also they didn't solve my problem. So far no information could be had from their end. And Mr Vijay Bhatt told me that what I can do against him, do in what ever way. He doesn't matter. Plese look in to your consideration and solve my problem. Regards suresh chandra pandey mob [protected]