Micromax — Got a second hand set instead of new from costumer care after swap.

Address:

Bhopal, Madhya Pradesh

I purchased micromax A99 canvas express. On the second day mobile started hanging, i went to costumer care they told that they will provide me with DOA letter and i have to replace it from shopkeeper, i went back to the shop keeper, he told he will keep my existing cellphone and will give new set after 2 months, after a long conversation a paid 300 rs extra to get the cellphone at the same time. On the 3rd day i.e 04/05/2015 mobile didn't displayed anything, i went to costumer care at POOJA ENTERPRISES at Bhopal, M.P., they told its a hardware problem, please submit the set and we will give it to you in 20 days, i visited it several times and got my cellphone on 06/06/2015 after 1 month, they told that company has swapped your phone and you are getting a new set, when i checked the new cellphone its body was damaged from many sides, instead of silver it was blue, i told them they said they cannot help company has sent the damaged phone. I checked the cell phone its speaker was not working, there was heating problem, set was hanging badly, told them they said set will not be replaced, we will repair it and you will have to wait for next 10 days. The head of the office AMIT started speaking foul language and forced me to keep the swapped set. I am sure they replaced the new set with some second hand set . The IMEI no. of my old set is [protected] and the new set IMEI no. is [protected] which is not a fresh piece . Please help . Regards - CA Junaid khan Mob-[protected]