[Resolved]  Micromax — Harassed by service centre during repairing of Micromax Canvas Knight (A350)

Address:

Chandigarh, Chandigarh

Dear Sir/Madam, I bought Micromax Canvas Knight (A350) on date[protected] of about Rs. 20300/- (Image of the bill for the proof is attached) There was a problem in touch of the phone on date[protected], i went to micromax check point (sector 41d, chandigarh). They said it will take about 10 days, and you need to submit the phone and we will send it to Delhi.I submitted the phone, i went back after 10 days, 20 days, 30 days, 40days. But my phone was not returned to me. After 43 days i got a message that you phone is ready.i went to take my phone. The touch was ok.I came back to my home.But i found the receiver of the phone (from which we listen during the phone call) was not working properly.i went again they said you need to submit the phone for about 10 days.after 12-13 days i got a message, i went to take my phone.The receiver was ok, but the loud speaker of the phone was not working.They again submit it and said take your phone after 10 days.after 10-15 days i went back to them and the camera lens and back cover of the phone was broken (there were cracks). i could not see at that time.I got my phone back.When after 2 days i went back to them, they refused to accept that the camera lens and back cover is broken by them.I needed to pay for back cover and camera lens of about 700/- and 200/- respectively.They fixed it. But there is a problem in speaker again.This time they said you keep your phone with you. we will order your speaker, when speaker will be purchased, we ll call you and put the speaker into phone at a time.After 10-12 days i got a message that speaker is ready.i went there and they put the speaker but it did not start working, they said may be wrong speaker or wrong part is received.Again i waited for 10 days. and a new speaker was ordered by them from delhi care.i went back to service centre for the speaker, again they put the speaker in the phone but it did not work.This time in the process of opening the phone they broke the back cover again, and pretend that they did not break. I saw my phone at that time and found broken (back cover) then by repetitve saying to them they accepted that yes back cover is broken by them.and they gave me a slip to but the back cover without charges. ( image of the slip is attached for proof). For the speaker they said you need to submit your phone for about 30-35 days because they complete plate ( mother board ) will be replaced. ( Need to send Delhi).Then i said to them please arrange 1 phone for me to use within this period, how can i adjust without phone for more than a month.Then they said submit your phone next week, we ll fix your speaker and back cover.They asked a week time to arrange phone.. Now somebody told me what should i do.After buying such a costly phone, i used it less than a month in peace.and wondering here and there in care centres. from last 3 months.the care is about 20-30 kms from my place. I am a working person. how to go to care after every 10 days, and get nothing.I m fed up of all this, please help.