Micromax — Have kept the mobile for repair and haven't provided a replacement set to use

Address:	Gurgaon, Haryana, 122001
Website:	www.micromaxinfo.com

Hi, I was using a Micromax handset A350, from last one year. Everything was perfect about the brand till i had some charging issues with the set. I went to a goodwill center of micromax. They said the phone need to be submitted as the charging point is damaged and they need to change the connector. I asked for a replacement handset for use till my phone will be repaired. They said they do not have any replacement handset. Its been 20 days since then, i haven't received my handset back. Everytime i am calling to check they are saying they have placed an order for the part but haven't received it and do not have any update when this issue will be resolved.