[Resolved] Micromax — Highly disappointed and poor service | |||
Dear Team, Glad to say that Micromax has once again failed in theirservice. This issue of mine is prolonging for quite a long period which I hadbeen sharing with the technicians at the service center. The issue pertainingto my camera is still not rectified (Blue Shades in all images, with flash )out of my several visits to their technical center. Its pity to say that theservice center has itself acknowledged that they are not able to resolve theissue. The even more pity scenario is that Micromax itself is not able toresolve the same. Repeat calls of the customer given with [censored]explanations, a highly irritating service. We have compared and found the blueshade is all because of the flash light which you provide. What can be done ?Now I as a customer need a trouble free product. I need a compensation fromMicromax for the same. I Need either the handset to be replaced at free of costor am even ready to upgrade my model by paying extra but I need an end forthis. I have also given the job carddetails below Owner Name :Harish .P Model : A110q Contact : [protected] Servicing Dealer : M/S Deprosys technologies. Location : T.Nagar, Chennai JC Details : • N[protected] • N[protected] • N[protected] • N[protected] Do get back to me at the earliest with a solution and nota suggestion. Regards Harish Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Micromax Informatics customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
10142
Pending
0
Resolved
3252
+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
In addition to the below mail . I gave my mobile for service stating CAMERA ISSUE (PHOTO IMAGE IN BLUE COLOUR) on 26-09-14 JC number N[protected]. The whole service centre knows about this problem very well, but in JC description says "5403 APPLICATION PHONE RESTART / REBOOTS). I asked why the JC description wrongly written, they wrote manually in JC as "CAMERA ISSUE"
I received msg from micromax on 29-09-14 stating "Your mobile deposited with us under JC number N[protected] has been repaired. Pls collect it from service centre. I called the service centre to confirm the status but they said still work in progress and will call me once issue is resolved. It is almost 14 days gone but still micromax team is trying to find a solution. This clearly stats how good special technician are working under Micromax Company.
Even after several escalations issue is still not resolved.
I would like to discuss with senior most manager who can resolve this issue. Most of the time my mobile is at service centre. I need compensation for this mental harassment.
JC number N[protected]
Date of Submission: 26-09-14
Regards
Harish
[protected]