Micromax Informatics — 39" led tv is not working

Address:	411046
Website:	www.micromaxinfo.com

I raised a complaint to micromax customer care on 23/03/2016 regarding my led tv, they raised a complaint (Mh[protected] & sent a technician to check the led. The technician (Ranjit) told, to replace the mother board. I asked the price, he said rs 4200* then i told him to get it done. He said he has to order it & i'll get it by 28/03/2016. I called him on 29/03/2016, he replied that the mother board is not arrived yet to pune. Then i went to the vendor vijay sales of pune satara road, the sales person dialed a number of vijay sales service care, that executive of service care told me that they will raise this issue to the company micromax & fix my problem asap. That executive told me that i'll get a feedback call from vijay sales regarding my problem. Still i didn't get any call from them too. After all conversation, i called micromax customer care again & asked for the complaint, then the executive amir was telling me, they resolved the complaint as per the technicians report. The customer care didn't bother to ask customer about the resolving experience. After all this talk fight they had given me the pune office number & told me to raise one more complaint against the same. As per their advice i raised one more complaint (Mh[protected] & called the pune office person asif. I spoke to him & told him all history. He said i'll get it done by 04/04/2016 again fake commitment same thing going on. Again i called micromax customer care on 12/04/2016 & i told amir(Executive) that i want to talk to any senior person, he replied that i'll get call from senior team within 2 hrs. Still i have not received any call from customer care, pune office or the vendor vijay sales.

My complaint part is all of them are big fake. The customer care is the worst one, then the pune office persons are not workale & the vendor vijay sales is only making money by doing fake marketing. Now please tell me in this type of case what i can do??