| Address: | Bangalore Urban, Karnataka, 560036 |
I bought a micromax led tv from flipkart on 21 december 2016, and it is still under warranty. Recently, after we had some wall work done, and we decided to hang it on the wall. We used the wall hanging instructions sheet that was given with the tv to drill the holes, place the bracket, etc, and hung the tv. We handled the tv with utmost care and held it by the sides. We did not drop the tv or bang it anywhere. There is not a scratch on the tv. But as soon as we turned it on, there was an internal panel crack in the center of the screen, and several vertical and horizontal lines all around the place. I called the helpline immediately and informed them. They said they will assign a service partner and a technician would be visiting our house.
The technician said that some kids may have broken the panel, or we would have pressed the screen hard that the panel broke, and the warranty can not be claimed though the panel is covered under the warranty. They are just taking advantage of the warranty policy which states "physical damages due to rough handling or usage not in accordance with the manual will not be covered", and are accusing us of rough handling, which we didn't. The say we had to call an authorized technician to hang the tv. If that is the case, why even provide the wall hanging instruction sheet?
According to the service partner, the panel replacement costs approximately rs. 25000, whereas i bought the tv for rs. 31000. The are trying to say that the smart features, cpu, and the quad core gpu, vram that runs a 4k uhd tv costs only about rs. 6000? This is robbery in broad daylight!
I want micromax to stop falsely accusing me of rough handling and process the warranty. Was this information helpful? | 
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