[Resolved]  Micromax Informatics — Brand New Product Not Working and Service Centre Not Helping

Address:	Gurgaon, Haryana, 122015
Website:	www.micromaxinfo.com

I had purchased Micromax Canvas P680 in September 2016 in Bangalore. The device had charging problem when I tried to charge it just out the box. I returned the device to Micromax Service Centre on Oct 3, 2016. I was told that it will take maximum 21 days. When I called after 7 days; again I was told it will take maximum 21 days from that day (the day I called). I asked them to replace the device or give me a refund as a brand new device is not working should be addressed at a priority. The escalation team called and told me that will resolve the issue immediately. But when I called them two days ago; they told me the same status that I will get the device in 21 days from the day I called. Asked for speaking with someone senior and the call centre told me they don't have that capability. They told me someone senior will call me back in 24hours. That off course did not happen. When I called them today; exactly same information was repeated that I will get my device in 21 days from today. I hate how Micromax is handling this customer issue. Worst brand experience. I feel sorry for myself that I chose to buy a Micromax product. NO ONE SHOULD EVER BUY Micromax until the company figures out how to treat their customer better and empower their customer service call centre to provide meaningful information.